How Coastal Country Real Estate Saves Money, Time, and Headaches with Community Phone
“With Community Phone, I don’t get bounced around to different divisions. You say ‘I can help you,’ not ‘I can’t help you. I have to transfer you.’ I appreciate that immensely.”
Their Setup
Jim and Joanie run Coastal Country Real Estate together, where they rent and sell homes in California. Their expertise in the construction industry make them uniquely qualified to find the best home for their clients.
- Each call is worth up to
$1,800,000+ - Favorite Feature:
Voicemail Transcription - 2 Numbers
2 Team Members
How Their Experience Changed With Community Phone
Before Community Phone
Coastal Country was using AT&T Business phone service.
Constantly Increasing Prices
“Every time I renewed my contract for a year, three to six months later, everything changed and I would spend hours and hours on the phone trying to get it resolved. So I finally got fed up with them and that was it.”
Bad Customer Support
“They never really honored what they said they were gonna do. I had them for 11 years plus and they didn’t care.”
Too-basic Service
Coastal Country was chained to their desk phones, listening to voicemails after hours.
With Community Phone
Coastal Country uses two phone numbers and divides calls across two members of their team. They also use voicemail transcription.
Dependable Pricing
As promised, prices have not increased. “You guys mean what you say.”
Trustworthy Customer Service
“I like dealing with you guys much better. You say ‘I can help you, I can take care of that’ versus ‘I can’t help, I gotta transfer you.’ So I appreciate that immensely.”
Advanced Features
“I like the transcripts. When we get up in the morning and turn the computers on, I check to see if there were any phone calls, then I read the transcripts… I appreciate that.” Learn more
Why They Switched to Community Phone
- Stress
- – They were having to spend hours on the phone with AT&T Business to negotiate their new contract. When the contract finally came in, it didn’t include what they had agreed. Features were being taken away unexpectedly.
- Losing money
- – AT&T kept increasing their prices unexpectedly. When they tried to complain, they were just transferred from department to department.
- Better Features
- – They wanted to be able to review their calls away from their office phones. With AT&T Business, they couldn’t review voicemail transcripts on the go. With Community Phone, they can review transcripts and return missed calls from anywhere.
“I have recommended Community Phone to several people”
