“The phone is very easy to set up and use, and the customer service is fantastic. You get to talk to a real person.”
Joanne
Community Phone Customer
4.8Named Best Home Phone Service of 2026Reliable home phone service in West Virginia
Get clear calls from Cranberry Glades to downtown Charleston, even in a power outage. Just enter your address to confirm we cover you.
West Virginia’s landlines are breaking down
There’s a simple way to keep your home phone
Frontier’s West Virginia phone lines were built to serve two million customers. By 2020, only 300,000 remained to support over 49,000 miles of copper wire. A state-ordered audit of these lines found roughly 952,000 connection points that can fail and interrupt service.* Community Phone is a home phone that just works, without phone lines or internet. Plug it in, listen for the dial tone, and start making calls.
*Source: WV PSC, Frontier audit, 2020, p. 62.
25,000
Calls from West Virginia customers every month
125+
West Virginia towns and cities with Community Phone customers
2 of 2
West Virginia area codes have Community Phone customers
2,900+
Spam calls blocked per month in West Virginia
Verified reviews from real Community Phone Customers
Read More Reviews
“Nothing about my routine changed. Honestly, that was what sold me.”
See Alford’s Story“We dropped our internet phone service because of the cost. My husband is 86 and a cell phone wasn’t an option. Community Phone came very quickly, and it was so easy to set up. We are very happy with our choice.”
Cheryl
Community Phone Customer
“I would recommend community to anyone who’s looking for an easy-to-use phone at home! Outstanding customer satisfaction.”
Chris
Community Phone Customer
“The phone is very easy to set up and use, and the customer service is fantastic. You get to talk to a real person.”
Joanne
Community Phone Customer
“Nothing about my routine changed. Honestly, that was what sold me.”
See Alford’s Story“We dropped our internet phone service because of the cost. My husband is 86 and a cell phone wasn’t an option. Community Phone came very quickly, and it was so easy to set up. We are very happy with our choice.”
Cheryl
Community Phone Customer
“I would recommend community to anyone who’s looking for an easy-to-use phone at home! Outstanding customer satisfaction.”
Chris
Community Phone Customer
“The phone is very easy to set up and use, and the customer service is fantastic. You get to talk to a real person.”
Joanne
Community Phone Customer
“Nothing about my routine changed. Honestly, that was what sold me.”
See Alford’s Story“We dropped our internet phone service because of the cost. My husband is 86 and a cell phone wasn’t an option. Community Phone came very quickly, and it was so easy to set up. We are very happy with our choice.”
Cheryl
Community Phone Customer
“I would recommend community to anyone who’s looking for an easy-to-use phone at home! Outstanding customer satisfaction.”
Chris
Community Phone Customer
Cities we serve
Community Phone service across West Virginia
We serve 100+ towns and cities throughout the Mountain State. Find yours:
Don’t see where you live? Community Phone is in small towns and big cities all over West Virginia. Just enter your street address above to find out if we cover you.
CharlestonHuntingtonMorgantownParkersburgWheelingMartinsburgWeirtonFairmontBeckleyClarksburgSouth CharlestonViennaSt. AlbansBridgeportBluefieldOak HillMoundsvilleCharlestownDunbarHurricaneElkinsNitroRansonPrincetonNew MartinsvilleBuckhannonKeyserGraftonBarboursvilleWestoverPoint PleasantRavenswoodLewisburgWestonPleasant ValleyWelchSummersvilleRipleyKingwoodWilliamstown
Keep the same phone and number with no new tech to learn.
Community Phone isn’t a landline. But you pick it up the same way, dial it the same way, and keep the parts that matter to you.
You get
- Your existing number and handset, if you want to keep them
- Plug-in setup in 30 seconds, no technician
- Unlimited nationwide calling
- Spam and scam-call blocking
You avoid
- Switching to a cellphone
- Shutdown disruptions
- Contracts or hidden fees
- Having to buy a new phone
Built for West Virginia
West Virginia is unpredictable. Your phone shouldn’t be.
Storms cut off power without warning
Since 1980, West Virginia has been hit by 47 separate billion-dollar weather disasters, 30 of them storms. One December 2025 storm cut power to about 82,000 customers.* Community Phone’s backup battery keeps your phone working for 26 hours without power.
*Sources: NOAA NCEI, WV disaster summary; WV MetroNews, 12/19/25.
Rural West Virginia has fewer options
More than 77,000 West Virginia homes have no internet subscription. The state says trees and steep valleys make rural homes hard to reach.* Community Phone’s industrial-grade antennas provide strong coverage with no internet, even where cell phones struggle to hold a signal.
*Sources: Census ACS 2024 1-year; WV Office of Broadband, BEAD Final Proposal.
West Virginia is a target for senior fraud
West Virginians over 60 reported more than $18 million in fraud losses in 2025, more than triple the year before.* Community Phone blocks 2,700+ scam calls per month in West Virginia. For customers using the robocall filter, 51% of all incoming calls were caught as spam.
*Sources: FBI Internet Crime Complaint Center, 2025 Annual Report and 2024 Annual Report.
Phone repairs take far too long
A 2020 state audit found Frontier used a 48-hour repair target, twice West Virginia’s 24-hour expectation.* With Community Phone there’s no wire to repair or technician to wait for. If you need help, talk to a real person in under a minute. No robots.
*Source: WV PSC, Frontier audit, 2020.
West Virginia’s phone prices aren’t up to you
Frontier charged some West Virginians a monthly fee to receive a paper bill instead of a digital one. The state made it stop, calling the fee unfair to seniors.* Community Phone has a Three-Year Price Lock, no contract or hidden fees.
*Source: West Virginia Public Service Commission order, November 2022.
West Virginia phone fact
West Virginia’s first telephone exchange opened in Wheeling in 1880. There were no telephone directories; operators had to memorize subscribers’ names and numbers. One operator said she learned them by walking the streets, looking at businesses and figuring out their phone numbers.
West Virginians have always known the best way to reach their neighbors. Today, more than 230,000 West Virginia homes still have a home phone.* You can keep yours.
*Source: 2026 FCC Voice Telephone Services report, data as of December 31, 2024.
Frequently asked questions about Community Phone in West Virginia
No statewide shutdown date has been announced for West Virginia. The immediate concern is the condition of Frontier’s older landline network. A state-ordered audit documented a 49,000-mile network serving about 300,000 customers, with more than 950,000 splices and connectors that can fail. If a carrier seeks to permanently end telephone service in an area, it must notify affected customers and obtain FCC authorization. Community Phone doesn’t use copper wire or internet, so none of this affects your service.
*Sources: WV PSC, Frontier audit, 2020, p. 62; 47 CFR §63.71.
We have customers in 125+ West Virginia cities and towns, across both of the state’s area codes. Just enter your exact address and we’ll make sure there’s strong coverage where you live. The Phone Base uses industrial-grade antennas to pull in the strongest local tower, so calls stay clear even in rural areas where cell service is spotty. We confirm you have strong service before we ship anything. But if you still wind up feeling you’re not getting the coverage you expected, we’ll give you a full refund.
No, Community Phone is not a cell phone. It’s a home phone that sits on your table and plugs into a power outlet. Community Phone’s industrial-grade antennas pull in the strongest local tower, so calls stay clear where cell phones get spotty service.
Community Phone’s Home Plan starts at $45/mo, or $41.25/mo on the annual plan.
We also offer two other plans for your home:
Home Premium adds features such as call forwarding, number blocking and voicemail you can read as texts. It’s $59/mo, or $54.10/mo on the annual plan.
Loved Ones adds features such as voicemail transcriptions and managing an allowed list of trusted numbers. It’s $89/mo, or $81.60/mo on the annual plan.
The annual version of every plan includes one month free. Your rate is covered by our Three-Year Price Lock, and there’s no contract, so you can cancel anytime. Traditional providers lock you into long contracts and nickel-and-dime you with hidden fees. We don’t do either.
Before you pay a thing, we’ll confirm that you have strong coverage at your address. If you don’t, you get your money back.
Yes, you can keep your number and area code if you want to. We have customers in both of West Virginia’s area codes. If you decide to keep your number, we’ll help you transfer it over. We’ll call your phone company for you if we can. If your carrier needs to get the transfer PIN directly from you, keep your last phone bill handy and we’ll walk you through the call.
Easier than you think. All you need is a power outlet and, if you’re keeping your number, a recent phone bill.
- We ship you the Phone Base. One dedicated representative handles your switch from start to finish.
- Plug it into a power outlet and wait for the dial tone. 30 seconds, no tools, no technician, no internet.
- Plug in the phone you already have. If you like your handset, keep it.
- Keep your number. We’ll transfer it for you. If your carrier needs a transfer PIN, we’ll walk you through that call.
Chances are, we’re already in your West Virginia neighborhood.
Whether you’re calling family from a farmhouse outside Welch or checking in on your mom from a hillside street in Morgantown, you get the same dial tone. Confirm coverage at your address.