Community Phone

Privacy Policy

Revision Date:

This service, its operators (collectively, the Community Phone owners, associates and employees) and constituents believe that the privacy and security of our visitors and clients information are of utmost importance. As such, we administer strict policies safeguarding your privacy and security. This document (Privacy Policy) defines and informs you of any and all of the instances in which your data and information may be saved and how it may be used.

The information we collect generally from the website and other means is limited to:
  1. Google Analytics and Facebook Analytics data (appears anonymous),
  2. Apache Web-server (see or Nginx Web-server (see logs,
  3. Submissions on the “Contact Us” page, “Sign-Up” page, or any form submission we receive,
  4. Any e-mails we receive.

How we use your personal information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

Service delivery. We may use your personal information to:

  1. Provide, operate and improve the Service and our business;
  2. Facilitate your authentication to the Service by logging into a third party platform, such as Facebook or Google;
  3. Establish and maintain your user profile on the Service;
  4. Enable security features of the Service, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in;
  5. Facilitate your invitations to friends who you refer to the Service;
  6. Facilitate social features of the Service, such as by identifying and suggesting connections with other users of the Service and providing chat or messaging functionality;
  7. Communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;
  8. Understand your needs and interests, and personalize your experience with the Service and our communications;
  9. Provide support and maintenance for the Service; and
  10. Respond to your requests, questions and feedback.

Research and development. We may use your personal information for research and development purposes, including to analyze and improve the Service and our business and to develop new products and services. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this aggregated, de-identified or otherwise anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

Marketing and advertising. We, our service providers, and our third party advertising partners may collect and use your personal information for marketing and advertising purposes:

Direct marketing. We may send you Community Phone-related or other direct marketing communications as permitted by law, including text messages that you may opt to receive from us that may include information about promotional offers and more. These messages may use information automatically collected based on your actions while on our Site or App and may prompt messaging such as cart reminders. If you opt to have SMS notifications sent to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt-out of our marketing communications as described in the Opt-out of marketing section below. For more information about text messages, see our Terms and Conditions.

Interest-based advertising. We may contract with third-party advertising companies and social media companies to display ads on our Service and other sites. These companies may use cookies and similar technologies to try to tailor the ads you see online to your interests based on your activity over time across our Service and other sites, or your interaction with our emails. These ads are known as “interest-based advertisements.” You can learn more about your choices for limiting interest-based advertising, in the Advertising choices section below.

Events, promotions and contests. We may use your personal information to:

  1. administer promotions and contests
  2. communicate with you about promotions and contests in which you participate
  3. contact or market to you after collecting your personal information at an event

Compliance and protection. We may use your personal information to:

  1. comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, investigations, or requests from government authorities.
  2. protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
  3. audit our internal processes for compliance with legal and contractual requirements or our internal policies;
  4. enforce the terms and conditions that govern the Services; and
  5. prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

For other purposes. We may also use your personal information for other purposes described in this Privacy Policy or at the time we collect the information.

Cookies and similar technologies. In addition to the other uses included in this section, we may use the Cookies and similar technologies described above for the following purposes:

Technical operation. To allow the technical operation of the Service, such as by remembering your selections and preferences as you navigate the site, and whether you are logged in when you visit password protected areas of the Service.

Functionality. To enhance the performance and functionality of our services.

Advertising. To help our third-party advertising partners collect information about how you use the Service and other online services over time, which they use to show you ads on other online services they believe will interest you and measure how the ads perform.

Analytics. To help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails. For example, we use Google Analytics for this purpose. You can learn more about Google Analytics and how to prevent the use of Google Analytics relating to your use of our sites here:

With your consent. In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.

Service improvement and analytics. We may use your personal information to analyze your usage of the Service, improve the Service, improve the rest of our business, help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails, and to develop new products and services.

Retention. We generally retain personal information to fulfill the purposes for which we collected it. The criteria we use to determine the retention period are whether those purposes are fulfilled and whether we need to retain it for purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.


  1. If under subpoena, Community Phone may release data in order to comply with legal obligations or in order to enforce the Community Phone Terms of Service and/or other agreements. Community Phone nonetheless does everything it can to hold no data that could compromise the privacy and anonymity of its users.
  2. Community Phone may release data in order to protect the rights, property and/or safety of Community Phone, its constituents, and/or other visitors and clients.

Privacy Policy Provision. Without waiving any of the requirements set forth above, the following provision, which would be a part of a larger privacy policy of the Client meeting the requirements set forth above, is strongly recommended:

“We may from time to time contract with third-party vendors to work on our behalf to provide ads to our customers via the Internet or to send direct mail or catalogs to customers whom we think may be interested in our products or services. In order to do so, these third parties may collect information concerning visitors to our websites using JavaScript software code and “cookies.” A “cookie” is a small piece of data that is sent to your browser or mobile device by websites, mobile apps, and advertisements that you access or use. This “cookie” is stored on your computer or mobile device and helps websites and mobile apps to remember things about you to improve your experience with the website. Our vendors may then connect the information that they collect from our website using “cookies” to other sources of information, which may include your name and mailing address, for the purpose of sending you direct mail promotions. By using this site, you consent to these activities, including information collection by our vendors. If you do not wish for cookies to be placed on your computer, most web browsers permit you to prevent that from taking place. Additionally, information about opting out of cookie-based advertising can be found via the following links -!/,, and However, please keep in mind that cookies and similar technologies are an important part of how the website works; removing, rejecting, or limiting the use of cookies or other similar technologies might affect the availability and functionality of the website. To opt-out of receiving our direct mail or catalogs, you may send us an email at, call us at 866-891-3967, or send a written request to 867 Boylston St, 5th Floor #1503, Boston, MA, 02116. We will honor those requests, but please understand that it may take 10 days for such mailings to end.”