How The Salvation Army Gets Phones For Vulnerable Clients With The Click Of Button
“It’s nice because I don’t have to call 10 different municipality utility companies, and it’s plug and play” according to Amber, the program manager at The Salvation Army.
Their Setup
Amber runs a regional territory for The Salvation Army. Her focus is providing care for veterans who need help getting back on their feet. The Salvation Army provides phone service to veterans across 3 states via Community Phone. Amber buys new phone lines with the click of a button.
- Easy purchase and setup
for new phone lines - 11 Lines
across 3 states
How Their Experience Changed With Community Phone
Before Community Phone
Amber, The Salvation Army’s Program Manager, was responsible for getting phone service across 3 states for numerous clients.
Difficult To Sign Up
When Amber needed to set up a new phone line for a client, she had to call various utility companies until one served their area. Then she had to negotiate and sign a new contract. Once the phone was set up, it was already time to find a new company for the next client who needed a phone.
Difficult To Set Up
Once the contract was signed with a utility company, she then had to manage the installation appointments and technical troubleshooting across her locations. Given the vulnerable nature of her clients, they could not help with the setup. Therefore, her team was spread thin.
Scattered Billing
After signing up with various utility companies, Amber found herself surrounded by bills for individual lines, rather than one big bill for all of The Salvation Army’s phones.
With Community Phone
The Salvation Army has a phone and phone number for each of the veterans in its Illinois phone service program. Amber also has a line for her own business communications. Learn more about multi-location businesses with Community Phone
Easy Purchasing
Whenever Amber needs, she can log into her dashboard and click a button to purchase a new phone line for a client. The phone automatically ships to them. No need to comparison shop or negotiate with multiple providers.
Easy Setup
When the phones get delivered, there is no need for a technician to install anything. Amber’s supervisors are able to install the phones for the clients in under 5 minutes themselves.
Consolidated Billing
Amber consolidated all of their phone lines under Community Phone, so she only has one bill to pay rather than a dozen.
Why They Switched to Community Phone
- Difficult To Get New Lines
- – Amber spent hours comparison shopping providers for each location, one by one. With Community Phone, she can set up new locations with the push of a button.
- Difficult Setup
- – Other providers required technician visits to set up new phone lines. With Community Phone, each line took less than 5 minutes to set up.
“I love the ease of access.”
