How NP Wellness LLC Handles Appointments With Community Phone
“Community phone was as simple as plug and play,” says Degon Williams, owner of NP Wellness LLC
Their Setup
Degon and Pimlada own NP Wellness LLC, a massage and body work studio in Dartmouth, MA. They have owned massage studios for many years. The Dartmouth studio opened in early 2025 and already has dozens of 5-star reviews from happy customers who praise their responsiveness and ease of booking. Customers call to schedule appointments, so each missed call could be a missed opportunity.
- Each call is worth up to
$200 - Favorite Feature:
Call Forwarding - 1 Number
2 Team Members
How Their Experience Changed With Community Phone
Before Community Phone
NP Wellness LLC has used two of the largest phone providers in the US for service at their other locations. When opening the Dartmouth location, they were choosing whether to stay with those providers or whether to search for something new. These issues are why they began searching:
Too complicated
Onboarding with the large phone providers was difficult. NP Wellness LLC just wanted a new number and a reliable phone. The larger providers required multiple mobile apps and dashboards to configure their account. Degon and Pimlada would get locked out of their accounts and have trouble configuring features that should be basic.
High prices
Unfortunately, the large phone providers were offering expensive plans for small businesses. Given that money is tight for a brand new location, NP Wellness LLC wanted to save money wherever they could.
With Community Phone
NP Wellness LLC uses 1 business number across their 2 team members.
Simple onboarding
Degon says the onboarding experience with Community Phone was, “as simple as plug and play. So very, very easy I would say.”
Call forwarding
People call NP Wellness LLC to make massage appointments. Therefore, every missed call could be a missed appointment, costing the business $100+. Degon and Pimlada miss fewer calls thanks to Community Phone’s call forwarding. They answer calls to their business number on their personal cell phones, so everyone gets a reply. Learn more about smart call forwarding
Lower prices
With Community Phone, NP Wellness LLC saves money every month. Those are funds that can go toward marketing their business.
Why They Switched to Community Phone
- Too Complicated
- – They were being forced to use multiple, confusing dashboards just to get a simple dial tone.
- High Prices
- – Their limited funds were going to inflated phone bills, rather than to growing their business.
“Community Phone is plug and play.”
