How Mayberry’s Garage Saved Money And Gained Customers With Community Phone
Mayberry’s owner Brian Dunigan says, “With Community Phone I don’t lose calls and don’t miss calls.”
Their Setup
Mayberry’s Garage is an autobody shop and gas station in Hampshire, Texas with 5 stars on Google. Customers rave about their responsiveness.
- Each call is worth up to
$5,000 - Favorite Features:
Call Forwarding and
Call History in the app - 1 Number
2 Team Members
How Their Experience Changed With Community Phone
Before Community Phone
Mayberry’s Garage was using Windstream. Brian, the owner of Mayberry’s Garage, would lose hours a month to Windstream customer support issues.
Surging Prices
Brian says, “They were just outrageous on price, and it was a monopoly. There was no one else here to compete against them until I found Community Phone.” He would call Windstream every month, announcing that he was about to leave as a result of constantly increasing prices. They would promise to give him one month for free to stay, but the next month the price would just be higher. By the end, he was paying $195 per month.
Limited Features
Brian and his mechanic run the shop on their own. When customers would call after hours, the calls would only ring on the shop phone. That meant that Brian had to choose between staying after hours to reply to emergency customers or giving up clients who called after closing.
With Community Phone
Mayberry’s Garage uses 1 business number. Brian, the business owner, answers calls from anywhere using the Community Phone mobile app. Callers hear, “Thank you for calling Mayberry’s Garage. Your Call is very important to us. Please press 1 to connect with us,” which prevents robot telemarketing calls from interrupting his workday.
Answer Calls Anywhere
Brian answers calls from the main business phone in the shop or via the Community Phone app. That means he can leave the shop at closing and still make sure every caller gets a reply. He loves the notification on his cell phone when he misses a business call. Brian describes that in one word: “Awesome.” Learn more about our app
No More Robocalls
Brian’s shop was being interrupted by robocalls constantly. Thanks to Community Phone’s robocall filter, those scammers can’t get through. He can trust that every call that rings deserves an answer.
Reliable Phone Service
Brian’s shop can lose power, but with the backup battery in Community Phone’s desk phone system, he can trust his calls will still ring. He says, “If I lost power, it had backup power and I wouldn’t lose no phone calls.” Learn more about our hardware
Low Prices
With Community Phone, Brian gets all of these features for less than half of what he was paying Windstream.
Why They Switched to Community Phone
- Increasing Prices
- – Despite their promises, Windstream increased the price virtually every month. In the end, Brian was paying $195/mo.
- No Features
- – Brian wanted to answer calls from anywhere, but his old service didn’t have any advanced features.
“He did it. It was open and shut. The guy did a great job,” says Brian talking about the Community Phone support agent he worked with.
