How Joyce’s Home Healthcare Got Reliable Calling With Community Phone
“My clients couldn’t get in touch with me. It was just because my phone and my internet were on the same cables. And it was just horrible.”
Their Setup
Joyce owns and runs a home healthcare for seniors and those with disabilities in Houston, Texas. Clients call when they can no longer care for themselves, so Joyce needs to answer every call. She runs a team of healthcare providers who care for clients.
- Each call is worth up to
$2,000 - Favorite Features:
Call Forwarding and
Call History in the app - 3 Numbers
2 Team Members
How Their Experience Changed With Community Phone
Before Community Phone
Joyce was using AT&T. AT&T required them to use internet-based phone service. That is where the problems began, according to Joyce.
Unreliable Calling
Joyce says, “My internet was off and on, off and on. My clients couldn’t get in touch with me. It was just because my phone and my internet were on the same cables. And it was just horrible. The state thought I had closed down. It was really bad.” The threat of losing clients as a result of unreliable calling became untenable for Joyce.
Limited Features
With AT&T, when Joyce was away from her desk phones, calls went unanswered. That was yet another way she could be losing clients because of bad phone service.
With Community Phone
Joyce’s business uses 3 business numbers, so she can have lines for herself and an overall business number. Her team shares the overall business number. She forwards business calls to her cell phone and reads voicemail transcripts.
Answer Calls Anywhere
Joyce answers business calls anywhere thanks to Community Phone. “I like the idea of moving my phone around and taking it with me. In home health, sometimes we are stretched to go in the field to help someone, and then at that point, if I have to go out, then I have my business phone with me.” Learn more about call forwarding
Reliable Calling
Joyce’s lines with Community Phone do not depend on the internet. That means she trusts calls will ring. Learn more about how our phones work
Why They Switched to Community Phone
- Unreliable Calling
- – AT&T’s internet-based phones would drop calls whenever their internet was spotty.
- No Features
- – Joyce could not answer calls from her clients’ homes, forcing her to leave desperate clients unanswered.
“The setup was pretty much smooth. It wasn’t hard. Matter of fact, I’ve told some people about Community Phone.”
