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In a thriving suburban neighbourhood, Sarah runs a beloved salon that rarely has a slow day. But when demand started to grow, so did the missed calls. With only one phone line, the salon couldn’t keep up.
When missed bookings led to thousands in lost revenue over time, Sarah knew it was time for phone system that could scale with her growing business.
Business Introduction
In a thriving suburban neighbourhood, Sarah runs a beloved salon that rarely has a slow day. But when demand started to grow, so did the missed calls. With only one phone line, the salon couldn’t keep up.
When missed bookings led to thousands in lost revenue over time, Sarah knew it was time for phone system that could scale with her growing business.
The Challenge
Like many small service businesses, Sarah’s salon depends on quick response times and filling appointment slots to survive. Before finding Community Phone, she and her team were leaving money on the table daily.
- With only a single phone line, many incoming calls went unanswered.
- Front-desk staff members focused on helping in-person clients during peak hours, leaving no time to manage calls.
- The team had no system to track missed calls or know which voicemails had been returned.
- Potential clients, especially high-value wedding and group bookings, moved on when they couldn’t get a live person on the line.
“We knew we were missing calls, but we didn’t realize how much business we were losing until we looked at the numbers. We calculated that we were missing approximately 20-25% of potential bookings due to our phone system limitations.”
The Solution. Here is an example of a pretty long title.
Community Phone offered the salon a simple, affordable solution for their missed-call problem. It also gave Sarah a more convenient way to run her business, even on the busiest days.
After a brief consultation, Community Phone's team recommended their Business Plus plan, which addressed all of Sarah's requirements without requiring new hardware or complicated installation.
Key Solution Components:
- Automatic texts for missed calls: When a call goes unanswered, Community Phone sends a text with a link to the salon’s online booking page. That way, clients can still book even if no one picks up.
- Simple call routing: Callers hear a brief greeting and can press a number to book online or speak with a stylist. High-value calls (like weddings) are routed directly to Sarah herself. The calls ring through to her personal phone, but show the business number, so she knows it’s work-related and worth picking up.
- Shared dashboard for voicemails: The team can now see all missed calls in one place, along with who left a message and who followed upWith a clear system that helps the salon stay organized and respond fast, Sarah and her team could finally stop letting potential bookings slip through the cracks.
By recapturing missed calls and filling empty appointment slots, Sarah’s salon earned far more than the $79 they paid for their monthly phone plan.
“Community Phone doesn’t just help us catch missed calls, it helps us convert them. One bridal party called after hours, got the automatic text, and booked our most expensive package without us ever answering the phone.
James GrahamCEO at Community Phone
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“Community Phone doesn’t just help us catch missed calls, it helps us convert them. One bridal party called after hours, got the automatic text, and booked our most expensive package without us ever answering the phone.
Ellie Lasater-GuttmannProduct Manager
The Results
By recapturing missed calls and filling empty appointment slots, Sarah’s salon earned far more than the $79 they paid for their monthly phone plan.
In just 30 days, they added $1,260 in new revenue, delivering a 1500% return on investment.
“Community Phone doesn’t just help us catch missed calls, it helps us convert them. One bridal party called after hours, got the automatic text, and booked our most expensive package without us ever answering the phone.”
Here’s what that looked like in practice:
Sub Title h4 Community Phone
Community Phone offered the salon a simple, affordable solution for their missed-call problem. It also gave Sarah a more convenient way to run her business, even on the busiest days.
After a brief consultation, Community Phone's team recommended their Business Plus plan, which addressed all of Sarah's requirements without requiring new hardware or complicated installation.
Sub Title h5 Community Phone
Community Phone offered the salon a simple, affordable solution for their missed-call problem. It also gave Sarah a more convenient way to run her business, even on the busiest days.
After a brief consultation, Community Phone's team recommended their Business Plus plan, which addressed all of Sarah's requirements without requiring new hardware or complicated installation.
- 21 missed calls turned into revenue-generating appointments
- $1,260 in new monthly revenue
- Zero lost leads due to missed calls
- Peace of mind with smarter call routing
- Faster responses, more bookings, and no wasted opportunities—even during peak times
