Each time Starbucks prepared to open a new store, they faced a significant hurdle: equipping the building with a working phone line. This process was costly, time-consuming, and required coordinating with new local telecom vendors.
Prior to discovering Community Phone, Starbucks dealt with the following:
High Wiring Costs
Installing landline phone lines in newly built or renovated spaces often cost Starbucks as much as $60,000. Internet-based phones have had “implementation fees” of hundreds of dollars per location.
Complex Installation and Delays
Every new location demanded extensive planning just to secure a basic dial tone. Coordinating technicians, managing permits, and troubleshooting issues would take weeks.
Multiple Telecom Vendors
With stores scattered across different states, Starbucks spent far too many hours juggling contracts, paying separate bills, and handling support calls for each independent vendor.










