Canceling a Spectrum Voice service can be frustrating. Unfortunately, Spectrum has lost its users' goodwill due to horrible customer service and frequent billing problems. If you’re shifting to an area that does not have spectrum coverage or are unhappy with the spectrum voice service, you can cancel this service at any time.
We will provide you with a guide on canceling spectrum service, and discuss a suitable alternative to Spectrum's landline in case you are looking to switch provider and keep your landline.
Community Phone provides excellent home phone service without tying your phone to the internet or copper connections. Its landline base works off cellular networks, providing solid coverage across 99% of the US, including rural and low-reception areas.
Community Phone’s landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone.
Download our brochure below to learn how to upgrade your landline for cheaper with Community Phone.
How to Cancel a Spectrum Service
Here are six easy-to-follow steps to cancel your Spectrum Services today:
1. Contact Customer Service
The first step is to contact customer support service at (833) 224-6603. The call agent will immediately access your spectrum service information if you call from the number linked to your account.
2. Say “Disconnect Service” or Request a Customer Representative
Be friendly and stay firm when speaking with the call center agent. The agent will do everything to stop you from withdrawing your services. Request the customer representative to cancel your spectrum services.
3. Verify Account Information
If you're calling from a phone number not associated with your spectrum account, the call center agent can ask you to verify your account details. You can check your information like first name, last name, phone number, and contact email address. You will receive a code via text, phone call, or email to confirm your spectrum identity.****
4. Give Reason for Ending Services
The call center agent will ask you to provide a reason for disconnecting your spectrum services. You must avoid getting stuck in a conversation explaining why I canceled my spectrum service.
It would be great to say that you’re moving to another country or area that does not have spectrum coverage.
5. Get Confirmation of Disconnection
You will receive an email that your spectrum services have closed.
6. Return Spectrum Equipment
The last step is to return any spectrum equipment you used to receive the service. It can include a modem, router, DVR, or other spectrum equipment you leased to get the services.
You can send your spectrum equipment back through the mail using FedEx or UPS or return it to the nearest spectrum store. The best option is to return the equipment in-store. If the equipment gets damaged or lost in the mail, you have to pay the full replacement fee for the missing equipment.
Community Phone: Best Alternative to Spectrum Voice
Community Phone is the best wireless alternative to Spectrum Business VoIP and household services. Their revolutionary landline base connects your phone to local cell towers for a dial tone, eliminating the need for high-speed internet and copper connections. Coverage across 99% of the US and superior voice quality in rural and low-reception areas make Community Phone the best landline service.
Experience the reliability of a landline, freedom of wireless, and excellent VoIP-like features at affordable prices without internet-phone woes. Enjoy unlimited nationwide calling, features like call waiting, voicemail, call forwarding, spam call blocking, caller ID, call history, and more. Read on to learn more!
How It Works
The Community Phone landline base connects your phone to local cell towers for a dial tone, eliminating the need for high-speed internet or copper connections. This future-proof technology ensures your phones will work during the copper wire shutdown and network, power, or internet outages.
The built-in antennas on the landline base amplify signals from the mobile towers to ensure you have excellent voice quality and connectivity in low-reception areas. The 12-hour backup battery in the base keeps you connected with emergency services and loved ones during power outages or blackouts.
Keep Your Existing Number With Community Phone
Community Phone allows you to keep your phone number and cancel your Spectrum Voice service through three options:
1. Porting your number to Community Phone
2. Forward calls from your landline to your existing cell, cancel service with Ooma and ditch your landline.
3. Transfer your landline number to a cell, cancel service with Ooma and ditch your landline.
Learn More here: VoIP vs. Landlines
1. Port Number Away from Spectrum to Community Phone
If you wish to port your number from Spectrum to Community Phone, you can follow these steps:
1. Contact Community Phone at 866-926-4171 and speak with their specialist.
2. Check your area for coverage.
3. Choose a plan once the rep confirms coverage
4. Complete the signup process
5. Share details like account number, PIN, billing name and address, and a letter of authorization with Community Phone.
6. Contact Spectrum and request them to port your number to Community Phone.
7. Wait for porting to complete. It normally takes 3-5 business days, and there will be no disruption to your service.
8. Install your Community Phone landline base and check if the landline is working as intended.
9. Cancel service with Spectrum once you confirm your landline is working fine.
Learn More here: How Long Does Number Porting Take?
2. Cut the Cord with Spectrum and Forward All Calls to an Existing Cell Phone
Spectrum does not offer call forwarding without a phone. If you want to ditch your landline but use the number you have had for years, Community Phone provides a wonderful option - call forwarding without a phone.
Here's how it works:
1. Call Community Phone customer care at 866-937-2711 and speak to a landline specialist.
2. Check your area for coverage.
3. Sign up with Community Phone and choose a plan once the rep confirms coverage.
4. Request to have the call forwarding feature without a phone
5. Community Phone will port your landline number
6. You can now receive calls from your landline on your cell phone.
7. Once Community Phone sets up call forwarding successfully, you can cancel your Spectrum Voice connection and ditch your landline.
3. Transfer Your Landline Number to a Cell Phone
Transferring your landline to a cell phone allows you to move your current landline number to a cell phone. If you want to transfer your Spectrum landline number to a new cell phone and cancel their service, here's how Community Phone can help you:
1. Talk to Community Phone landline specialists at 866-271-4268.
2. Check your area for coverage.
3. Sign up with Community Phone and choose a cell plan once the rep confirms coverage.
4. Request to transfer your landline number to a cell phone
5. Community Phone will port your number from Spectrum
6. You will receive a new SIM from Community Phone, allowing you to use your landline number on your cell.
7. Cancel your Spectrum Voice service and ditch the landline once you confirm that your new number is working fine.
With this option, you can retain your phone contacts, reduce your monthly phone bill, and keep the number you have had for years.
Community Phone Features for Outstanding Telephonic Experience
Speak with 2 or more of your loved ones on a 3-way call and share precious moments. If you are an employee working from home, use this feature to collaborate with team members and colleagues without worrying about patchy video calls or internet bandwidth.
Enhance customer satisfaction by patching the most appropriate person to help an irate customer with the 3-way calling feature. The possibilities are endless!
Spam Call Blocker Services
Data on spam and robocalls from 2022 indicates that spam calls have increased. Scammers have found a way to circumvent the STIR/SHAKEN protocol and are relentlessly pursuing targets. The best way to protect yourself and your family is to get a spam blocker service that stops spam calls before your phone rings.
Get the Community Phone spam blocker services that block unwanted and unlawful calls before your phone rings. Choose from available options or sign up for the waitlist to get first access to upcoming robust features.
The robocall blocker challenges callers to perform a certain action. Since robocalls cannot complete the action, it blocks them before the call can ring your phone, ensuring protection against spam.
The “Safelist,” a new Community Phone feature, allows you to list the numbers you want to accept calls from. Your phone will ring to let calls from these numbers and block all other calls. You can update this list anytime to add or delete numbers from your allowed list, or Community Phone specialists will be happy to assist you.
While there is a need for robust spam protection, people also ignore legitimate calls fearing spam. Community Phone is launching another iteration of the Safelist to ensure you do not miss legitimate calls from numbers not on your allowed list.
This feature will ring your phone only for calls from numbers on your allowed list, but route all other calls to voicemail. You can respond to voice messages if you deem it necessary.
The soon-to-be-launched "blocklist" option stops over 6 million spam calls based on an ever-growing database of spam numbers and a spam score. You can actively contribute to this database by adding a spam number to protect yourself and other Community Phone customers from scams and fraud.
Access your voicemails as audio files and text messages in the email associated with your Community Phone account. This option is handy for people who would not like to log in to their voicemail box or forget to listen to their voicemails.
If you are a business owner, you can create a generic mailbox and map it to your Community Phone user account with shared access among your employees. This way, your employees can monitor the mailbox and promptly respond to missed calls and voice messages.
Several studies reveal that texts are more successful than emails because of their delivery and open rates - 98% against 16-20% of emails. You can read more about email deliverability here. Stay connected with your loved ones by texting their number from your Community Phone landline. 2-way messaging lets you see the recipient's messages and continue engaging with them.
If you are a business, use the unlimited texting feature to engage with your customers or employees. Share offers and discounts, wish customers on special occasions, and collect feedback to enhance your business reputation and increase revenue. Send company announcements and personalized messages to employees when working remotely.
Handle more than one call simultaneously with the Community Phone call waiting feature. Two beeps on the line will notify you of an incoming call when you are engaged on another call. You can place the first call on hold, talk to the second caller, or route the call to voicemail.
Community Phone Vs. Spectrum Voice
Experience the reliability of a traditional landline phone with Community Phone. Their wireless landline base connects your phone to cell towers, eliminating the need for the internet. Since cell towers are resilient and have backup power during outages, your landline will continue working even during outages.
Spectrum’s VoIP-based internet phones depend on the strength of your internet connection. You will have poor voice quality, jitters, latency, and call drops unless you get an expensive high-speed internet connection.
Community Phone landlines are secure from breaches, hacks, and wire-tapping as they do not use the internet and are a wireless service.
Spectrum uses the internet to enable communication for you. This leaves you vulnerable to hacks, breaches, and other internet attacks.
Community Phone has partnered with nationwide carriers to ensure coverage across 99% of the US. The unique design of the landline base and the partnership ensure you get great voice quality in rural and low-reception areas.
Spectrum’s internet-based phones may not work everywhere as it is dependent on internet availability. Rural areas may not have coverage, and blind spots at home may be an impediment to clear communication with Spectrum phones.
Community Phone’s revolutionary wireless technology works off cell towers. Since cell towers are resilient and have backups during outages, your Community Phone landline will continue working during power outages. The 12-hour backup battery from the base complements this ability and contributes to landline uptime.
Since their landline does not depend on the internet, blackouts, network maintenance, and power outages have no impact on your Community Phone landline. This ability of the Community Phone landline should put questions such as: Do landlines work without power? to rest.
Spectrum phones rely on high-speed internet which will go down when there is a network or power outage.
Learn More here: VoIP vs. Landlines
Benefits of Community Phone’s Landline Service
Here are some benefits you can enjoy when you join the Community Phone family:
Unlimited nationwide calling and text: Stay in touch with loved ones, business associates, employees, and customers across the US with Community Phone's unlimited talk and text.
No internet needed: The Community Phone landline base works off cell towers without tying your phone to the internet. Since your phones are not dependent on the internet, they will continue working during an internet outage or maintenance.
No hidden charges: At Community Phone, you pay what you signed up for. The company does not surprise its customers with hidden charges or exorbitant equipment fees. Talk to a specialist to learn more!
Number choice: You can get a new local number FREE when you sign up with Community Phone. You can also transfer your existing number through their unique hand-held porting process. You can also get toll-free numbers to encourage customers to call you or vanity phone numbers to boost marketing campaigns.
Talk to a Community Phone specialist to learn more about the different numbers and to get one!
Quick 30-second setup: The landline base does not require a technician to install it. You or anyone in your business or household can install your Community Phone landline in under 30 seconds and be ready to make calls in 5 mins.
24/7 reliable customer support: Contact Community Phone customer support via phone, email, and live chat 24/7 to experience world-class support from live agents. Glowing customer reviews on BBB and Trustpilot are testimonials of their commitment to their customers.
Works during power outages: The 12-hour backup battery in the landline base ensures your phones continue working during power outages and blackouts, keeping you connected with emergency services and loved ones.
Why can't you cancel Spectrum online?
Spectrum doesn't have an online cancellation system because they don't want to make the cancellation process too easy. You have to contact the customer support team that does whatever they can to get you to stay.
Does Spectrum have a cancellation fee?
Spectrum is a contract-free service provider that does not charge any early termination fees (ETFs) or cancellation fees. You must clear all your bills and return the Spectrum equipment to a successfully end your service.
What happens if you don't pay the final Spectrum bill?
You can't disconnect your spectrum service if your final Spectrum bill remains unpaid. Moreover, you won't be able to receive or make voice calls.
The Bottom Line
If unsatisfied with the Spectrum service, you can disconnect it anytime and switch to a better alternative. Community Phone is the best alternative to Spectrum Voice for us as they don't require an internet connection or wires to provide the services. Unlike Spectrum, Community Phones' landline service offers a high-end calling experience even in low-density areas.