Canceling a Spectrum Voice service can be frustrating. Unfortunately, Spectrum has lost its users' goodwill due to horrible customer service and frequent billing problems. If you’re shifting to an area that does not have spectrum coverage or are unhappy with the spectrum voice service, you can cancel this service at any time. We will provide you with a guide on canceling spectrum service. We also discuss a suitable alternative to Spectrum landline, so stick around.
Here are six easy-to-follow steps to cancel your Spectrum Services today:
The first step is to contact customer support service at (833) 224-6603. The call agent will immediately access your spectrum service information if you call from the number linked to your account.
Be friendly and stay firm when speaking with the call center agent. The agent will do everything to stop you from withdrawing your services. Request the customer representative to cancel your spectrum services.
If you're calling from a phone number not associated with your spectrum account, the call center agent can ask you to verify your account details. You can check your information like first name, last name, phone number, and contact email address. You will receive a code via text, phone call, or email to confirm your spectrum identity.
The call center agent will ask you to provide a reason for disconnecting your spectrum services. You must avoid getting stuck in a conversation explaining why I canceled my spectrum service.
It would be great to say that you’re moving to another country or area that does not have spectrum coverage.
You will receive an email that your spectrum services have closed.
The last step is to return any spectrum equipment you used to receive the service. It can include a modem, router, DVR, or other spectrum equipment you leased to get the services.
You can send your spectrum equipment back through the mail using FedEx or UPS or return it to the nearest spectrum store. The best option is to return the equipment in-store. If the equipment gets damaged or lost in the mail, you have to pay the full replacement fee for the missing equipment.