As a business or busy professional, you want to know when you have calls waiting for you. Call waiting is a service that allows you to manage a large volume of incoming calls, even if you only have one phone line, easing the need for additional phone lines.
Call waiting is a service you can enable on a mobile or landline phone that, when you’re on a phone call, notifies you if you have another phone call incoming and allows you to place your current call on hold to take the second one.
This feature can often be combined with other useful phone features like caller ID, call routing, and call forwarding to make for seamless transitions between conversations with multiple people. These features can give you additional information about callers and help you prioritize and easily navigate between calls.
Call waiting is a standard service that comes on many modern phones, whether landline or mobile and your phone should have a simple way to toggle it on or off.
When you’re on a call and you have another caller waiting, you’ll hear two distinct tones, letting you know that another call is on the line. This can help you to be aware of each call so you don’t miss anything important.
It’s generally considered good practice to briefly switch to the second line when you have a call on the line and inform the caller that you’re on the phone with someone else at the moment. This will inform them that you’re available and they’ll wait on the line instead of hanging up.