Blog/How to Troubleshoot Landline Phone Problems

How to Troubleshoot Landline Phone Problems

How to Troubleshoot Landline Phone Problems

If you're having problems with your landline phone, you're not alone. Millions of people each year experience problems with their landlines, and often don't know where to turn for help. In this article, we'll outline some of the most common problems people experience with their landlines, and offer troubleshooting tips to help you get your phone up and running again.

Are you tired of your landline phone constantly breaking? Upgrade your landline service with Community Phone and eliminate all the common issues you face with your current landline provider.

Community Phone provides excellent home phone service without tying your phone to the internet or copper connections. Its landline base works off cellular networks, providing solid coverage across 99% of the US, including rural and low-reception areas.

Download our brochure below to learn how to upgrade your landline for cheaper with Community Phone.

Troubleshooting Landline Phone Problems

Here we’ll explore the step-by-step solutions to the commonest landline phone problems.

1. No Dial Tone

No dial tone on landline is frustrating! If your landline phone doesn’t give a dial tone sound when placing a call, there must be an issue with your copper connection. Generally speaking, it happens due to the degradation of the copper wires connecting your telephone and the phone network.

To check if the issue is with your copper wires, ensure your telephone is securely connected to the wall jack. If you’re using a wireless telephone, make sure its battery is functional and its base unit is connected to an outlet.

Once it’s confirmed your copper wires are misbehaving, consider replacing them. But note that telecommunication companies are ceasing their copper landlines due to FCC’s permission. So, we recommend opting for a newer type of landline, like the cellular one.

2. Landline Not Working But Internet Works

If your internet and modem are working fine but the landline is dead, it indicates a problem with your modem or an internal network error. First, reboot the modem and see if it helps. If it doesn’t, make sure there’s no landline outage in your area. But if there’s no outage, consider contacting your landline provider and asking them to fix the issue.

3. Charging Issue

Your landline phone will not work if it doesn’t charge properly. In that case, try cleaning the battery contacts with a dry cloth and see if it charges now. If that doesn’t help, disconnect your AC adapter from the outlet and reconnect. Or, try another power outlet to ensure there isn’t a problem with the outlet. Lastly, replace your handset’s batteries to see if the existing batteries are dead.

4. Phone Says No Line

If your telephone doesn’t detect an active phone line, it’ll display the No Line error. The quickest fix is to ensure your phone base and phone jack are connected. If they’re not, it indicates a problematic telephone cable. In that case, replace your phone cable with a new one to fix the issue. But if that doesn’t help, check if your copper wire connection is working fine. If not, you may need to replace your copper wire cables too.

5. No Link to Base

If your handset cannot connect to the base, disconnect the base’s AC adapter from the outlet and reconnect it after a minute. But if it doesn’t work, re-register your handset on the base or try another power outlet.

6. Cannot Make Outgoing Calls

If you’re unable to make outgoing calls from your telephone, it may not be connected to the wall jack. In that case, replace your telephone line cable with a new one to eliminate the issue. But if your existing telephone line is fine, check with your telephone provider to ensure there’s no outage in your area. You can also try unplugging all your phone equipment and replugging them after a minute to overcome this problem.

Are you tired of your landline phone constantly breaking? Community Phone has researched all the common issues people face with major landline providers across the United States today to ensure seamless, high-quality service for our customers. Check your address for coverage below.

End Faulty Landline Problems With Community Phone

Community Phone

Problems with traditional landlines will increase in the coming days as FCC order 19-72 allows telcos to shut down copper wire landlines nationwide. Lines laid in the 80s and 90s would have deteriorated, causing no dial tone issues, patchy service, and downtime.

Maintenance and support requests from customers may fall on deaf ears as telecom companies do not want to invest in copper wire infrastructure anymore. They want customers to upgrade to an expensive bundle or VoIP-based internet phones.

Bundled landline connections are not affordable options for everyone, and VoIP-based phones are unreliable, go down with network or power outages, and are dependent on high-speed internet.

If you want to continue using your landline, switch to Community Phone, the best landline phone service in the US. Read on to learn more!

What is Community Phone?

Community Phone is the best wireless landline service provider in the US that works off cell towers, eliminating the need for high-speed internet. The revolutionary landline and the company’s partnership with nationwide carriers ensure coverage across 99% of the US and excellent voice quality.

Enjoy unlimited nationwide calling and several outstanding features for businesses and households at affordable prices. Get a new local number FREE or transfer your existing number to experience the reliability of a landline, freedom of wireless access, and world-class 24/7 support today!

How it Works

The Community Phone landline base works off cell towers for maximum reliability and superior voice quality. The landline base also packs a 12-hour battery backup to keep your phone running during outages, putting the question Do landline works without power? to rest.

Landline Features for Households

Call Waiting

The call waiting feature helps you handle two calls simultaneously. Two beeps will alert you of an incoming call when you are speaking on the first one. This alert allows you to place the first call on hold, speak to the second caller, or route the call to voicemail. Never miss another personal or work-related call with this fantastic Community Phone feature.

Spam Call Blocking

The US Spam and Scam Report reveals that 68.4 million Americans have fallen prey to phone scams between 2021 and 2022. Relying on manual blocking or partial spam blocking options from certain providers can be detrimental when scammers relentlessly pursue their targets. You need a system that can block spam calls before your phone rings.

Block spam calls on your landline with Community Phone's spam blocker that automatically blocks over 6 million spam calls before your phone rings. You can also learn more about the whitelist and blacklist options that effectively block unwanted calls and protect you from fraud and data theft.

Image of Community Phone spam blocker

Community Phone Business Features

Custom Dial Menu

Enhance your professional image, reduce wait times, and handle call routing efficiently with the Community Phone dial menu. You can program the answering service accompanying the dial menu to route calls based on customer inputs, share important information or FAQs, or route to voicemail during peak or off-business hours. Talk to a Community Phone business specialist to learn more about the multilevel menu to align it with your business needs.

Call Routing

Route calls to the appropriate person or department to ensure top-notch service for your customers. You can program several phones in your business to ring simultaneously for an available rep to answer the call. You can also program an automatic call distributor to ring a second number if the first one is busy or does not answer.

Image of Community Phone Simultaneous ring feature

****Why Get Community Phone?

You can get a new local number FREE or port your existing number to Community Phone to enjoy the following benefits:

1. Unlimited nationwide calling

1. Call anyone across the country without fearing a massive long-distance bill.

2. Stay in touch with friends and family without keeping a tab on talk time.

3. If you are a business, run marketing campaigns and outreach, collect feedback and engage with your customers through unlimited calling minutes.

2. Number Choice

****You can get a new local number FREE when you sign up with Community Phone. Businesses can express solidarity and garner support from the local community with a local number, encourage customers to engage better through toll-free numbers and create a niche for themselves with vanity numbers.

Talk to Community Phone’s business specialists to learn more!

Local phone numbers

3. Unlimited Text

Stay in touch with loved ones by texting any number you choose from your Community Phone landline. Businesses can wish customers on special occasions, inform them of promotions, and share offers and discounts through personalized landline texting.

Image of Community Phone landline texting

4. No internet needed

The wireless landline base connects to cell towers in your area, eliminating the need for internet or copper connections.

5. Compatible with all phone models

The Community Phone landline base is compatible with all phone models. This flexibility saves you the hassle of buying new phone equipment.

6. 24/7 reliable US-based customer support

Connect with Community Phone’s US-based customer support via mail, chat, or phone to address your questions or concerns.

7. Works during power outages

Traditional phones will quickly be a thing of the past. Their modern counterparts, VoIP-based internet phones, are unreliable and go down during a network or power outage. The Community Phone landline base has a 12-hour backup battery to ensure your phones work during power outages, keeping you connected to emergency services.

How To Reset A Landline Phone

You can fix many of your landline phone problems just by resetting your phone. Follow the steps below to do that:

Step 1: Disconnect the Main Base Unit From the Power Supply

Start by disconnecting your landline phone’s base device from the power outlet. This will terminate your telephone’s connection to the telephone line until the base unit is powered back up.

Step 2: Remove the Batteries

As most phone systems carry batteries nowadays, we recommend removing them for an effective landline phone reset. Simply turn your base unit over, open its lid, and disconnect the batteries. If you’re using a handset, remove its batteries as well.

Step 3: Wait for 1 Hour

Once you’ve cut the power of your landline phone system thoroughly, let it sit for over 1 hour before doing anything. This automatically resets your landline phone.

Step 4: Re-Insert the Batteries Into the Handsets

After 1 hour, your landline phone should have been reset. Now, it’s time to reconnect batteries to your base unit and handsets.

Step 5: Power Up the Base Unit

Next, connect your base device to a power outlet for powering it up. Once your phone boots up, reconfigure it from the start and that’s it – the landline phone issues you may have been facing might be fixed.

Read More here: How to Use A Landline?

Frequently Asked Questions

How to report a faulty line?

If your telephone line is misbehaving, simply contact your landline provider’s support service to report the issue. You can find their contact number on your phone bill. Your landline service provider will register the complaint and get the line fixed.

What happens if you short-circuit a phone line?

If you accidentally short-circuit your phone line, it will not be functional anymore. Despite this, the short circuit is not dangerous since the current flowing through a phone line is relatively low, usually around 20 milliamps. You may not even sense such a low electric current.

Can an electrician fix a landline phone?

Generally speaking, electricians are qualified for fixing a landline phone. But hiring a telephone technician is generally a better solution. Either way, ensure you find a competent and experienced person for professional service.

The Bottom Line

Most of your landline phone problems can be fixed at home, by only resetting your phone or disconnecting and reconnecting all its parts. But the issue could be from your provider’s end too, like a service downtime.

If you feel your telephone line is faulty and annoys you now and then, you might want to replace it with a more professional landline service like CommunityPhone.

Upgrade your landline service today
Check your address for coverage