Some may be wondering why they should consider terminating their agreement with CenturyLink in the first place. Unfortunately, CenturyLink's service has been deteriorating. With over 4.5 million subscribers as of 2019, they simply don't have the customer support you need to handle these figures.
There are many complaints of the service degrading. Hardware problems and bad wiring are becoming common, leading people to want to cancel their service, especially their home phone service. CenturyLink provides home phone service in a bundled format, so it would require canceling the entire contract. How difficult is this, and what steps? We will discuss a revolutionized landline phone service that can be a great alternative to your current setup.
The short answer is both no and yes. While the cancellation is easy, getting to that stage is difficult. First, you must call customer service to cancel the Home Phone Service, which takes time. The CenturyLink Retention Department intends to keep you as a client. That means they will offer multiple options and discounts.
At the same time, they'll remind you of the early termination penalties and fees, showing how it might not be cost-effective for you to cancel. It can be a long negotiation when you're just trying to close the account.
The early termination fees can vary based on the length of the contract initially and the remaining amount of time. They rarely waive the hefty penalties, so budget accordingly. On average, you can expect to spend between $200 to $300 for the termination fee.
When you cancel CenturyLink service, it isn’t immediate. It can take up to two billing cycles to cancel everything. Only then will the account have total closure. This process may not start until you return the hardware.