Some may be wondering why they should consider terminating their agreement with CenturyLink in the first place. Unfortunately, CenturyLink's service has been deteriorating. With over 4.5 million subscribers as of 2019, they simply don't have the customer support you need to handle these figures.
There are many complaints of the service degrading. Hardware problems and bad wiring are becoming common, leading people to want to cancel their service, especially their home phone service. CenturyLink provides home phone service in a bundled format, so it would require canceling the entire contract. How difficult is this, and what steps? We will discuss a revolutionized landline phone service that can be a great alternative to your current setup.
The short answer is both no and yes. While the cancellation is easy, getting to that stage is difficult. First, you must call customer service to cancel the Home Phone Service, which takes time. The CenturyLink Retention Department intends to keep you as a client. That means they will offer multiple options and discounts.
At the same time, they'll remind you of the early termination penalties and fees, showing how it might not be cost-effective for you to cancel. It can be a long negotiation when you're just trying to close the account.
The early termination fees can vary based on the length of the contract initially and the remaining amount of time. They rarely waive the hefty penalties, so budget accordingly. On average, you can expect to spend between $200 to $300 for the termination fee.
When you cancel CenturyLink service, it isn’t immediate. It can take up to two billing cycles to cancel everything. Only then will the account have total closure. This process may not start until you return the hardware.
Here are five easy steps to cancel CenturyLink phone services:
There is no way to cancel online, especially for the home phone service. You need to call 800-244-1111 to get their customer service. Pay attention to the prompts as you want to make sure you get to the correct department. Otherwise, you will need to call again and start the process.
When you get to the correct department, have your account information ready. You will need to state why you want to disconnect your services. The reasons can be anything from moving out of the coverage area or simply dissatisfaction with the product and service. It doesn't matter, but they will still ask.
Then you will verify all your account information, from the account number, the name on the account, and the phone number related to the account. The information will ensure the representative will cancel the correct account. If you're adamant about canceling, push the first person you speak with.
Learn More here: What You Need to Switch Phone Carriers?
Get the closing statement that will be your final bill estimation. Pay the balance, and you will receive the final closing bill if there's no issue. You will receive a refund within six weeks if you've sent too much payment.
Once confirmed, you need to pack up and return the CenturyLink Equipment. They will provide you with the shipping information. Otherwise, you will be liable for the hardware.
Now that CenturyLink is behind you, it's time to have a proper phone service that goes beyond standard technologies. Community Phone is by far the best alternative to Centurylink. Here’s why:
Community Phone is a revolutionary wireless landline service that doesn't require an internet or copper wire connection to operate. Its landline base connects to local cell towers, providing a simple and dependable service. In addition, they won't bind you to a contract or charge you unexpected hidden costs.
With coverage in 99% of the United States, you can be confident that your home or business will stay connected no matter where you are. Whether you need basic phone service or something more robust, Community Phone has a plan that will fit your needs.
Switch from Community Phones to CenturyLink today! Talk to our landline specialist at (866)-933-2760 to discuss your requirements. Get Started within a few seconds.
