Vexus customers have been vocal about their problems with the company’s landline service on review forums and social media. Some of the most common issues include
- Poor customer service
- Difficulty in canceling service
- High monthly fees
With several affordable and reliable alternatives on the market, customers need not contend with the poor service offered by a provider. This article provides information on the drawbacks of having a Vexus landline and the best alternative - Community Phone.
Drawbacks of Vexus Landline
1. Poor Customer Service
Customer reviews indicate extreme customer apathy from Vexus during installation and bill payment queries. Per customers, the company does not stick to its appointment schedule to send out technicians for installation, inconveniencing customers.
Many customers have escalated their issues to resolve bill payment issues as the reps did not communicate clearly, or miscommunicated information, costing them valuable time.
2. Expensive Bundled Service
Since Vexus is a fiber service, you will need the internet to use your landline. Vexus offers TV service and its internet and landline as a bundle. If you want to use the Vexus landline, you will pay more as it includes other services you may not need.
3. Unreliable Service
Customers have expressed dissatisfaction with unreliable Vexus services on online review forums and social media. Since Vexus is a fiber service, it uses the internet to provide landline service.
Internet connectivity is inconsistent throughout the day as it depends on several factors such as - time of the day, your device, network congestion, surrounding areas, etc. Fluctuating internet can cause call drops, jitter, and poor call quality, resulting in a poor telephonic experience.
4. Vexus Landlines will Go Down During a Power Outage
Your Vexus landline will go down during a power or network outage or scheduled or unscheduled maintenance. When your phone lines go down, you cannot contact emergency services, including 911.
You must buy a battery backup to continue using your landline during power outages, but it is expensive and is not the perfect solution. The backup battery can help you only if you have a power outage, but your phone lines will be down if Vexus has an outage or other issues.
5. Safety and Security Issues
Calls from your Vexus landlines may leave you vulnerable to hacks, attacks, malware, and internet-related threats, as it uses the internet for voice communication. Hackers may intercept your data, leading to data and identity theft.
For example, you may be liable for credit cards, expensive purchases, and loans you never took.
6. New Hardware
You must invest in a modem or router to use your landline when you sign up with Vexus, as they use the internet for phone calls. You can check with Vexus regarding the cost of equipment ownership or rental.
7. Installation Challenges
Customers have been ballistic about Vexus not sticking to its installation schedule and making them go in loops to get their internet installed. Moreover, the expertise required for a fiber service installation and the delicate nature of the cables makes the entire process complex and expensive. A minor breakage or an incorrect setup could lead to myriad problems leaving you stranded without a landline.
Vexus technicians severely inconvenienced customers as they left installations incomplete or lacked the expertise to complete them.
8. Geographical Limitations
Vexus service is not available in all areas. Finding another provider can be a hassle if you move to a location not covered by Vexus service.
Switch to Community Phone’s wireless service that has coverage across 99% of the US. Take your landline with you across the country, as all you need is a power outlet and a phone. Talk to Community Phone specialists at 866-806-1270 to learn more!
Community Phone - The Best Alternative to Vexus Landline
Community Phone is the best landline service provider in the US, revolutionizing traditional landlines to combine reliability, flexibility, and excellent features. Its wireless landline base connects your home phone to local cell towers, eliminating the need for high-speed internet to make or receive calls.
The company provides solid coverage across 99% of the US for you to experience excellent connectivity and superior voice quality in rural and low-reception areas.
Enjoy unlimited nationwide calling, features like spam call blocking, call forwarding, call waiting, voicemail, 3-way calling, and more at affordable prices. With US-based support, no hidden charges, and flexibility, Community Phone is the best landline service.
How It Works
The Community Phone landline base does not tie your phone to the internet as it works off resilient cell towers. The company's partnership with nationwide carriers and the unique design of the landline base ensure connectivity across 99% of the U.S., including rural areas. The built-in antennas on the base amplify signals from mobile towers to ensure superior voice quality in low-reception areas.
The 12-hour backup battery in the base ensures your phones continue working during a power outage or blackout in your area.
What Makes Community Phone Better Than Vexus?
Here are some salient Community Phone features that make it better than Vexus landline service:
1. Reliable Landline Service Without Bundles
Community Phone is the best wireless landline service in the US, fighting to keep the landline alive. The company provides affordable and reliable landline service, the freedom of wireless access, and excellent calling features without bundling it with the internet or other services you don’t need.
2. No Hidden Charges
Community Phone boasts transparency and does not surprise customers with hidden charges on their bills. You pay what you signed up for.
3. Zero Cost Installation
You do not need a technician or advanced skills to install your Community Phone landline. You can set up your landline in 30 seconds with the following steps:
1. Unwrap the landline base
2. Connect the base to a power outlet. Do not turn it on yet.
3. Hook your phone to the base per instructions in the manual (Phone 1/Phone 2 port)
4. Toggle the ON/OFF switch to the ON position
5. Turn on the power and wait for 5 mins. Once the base finishes setup, make a test call to ensure your phone works as intended.
4. Reliability
Resilient technology has made the Community Phone landline the most reliable option to stay connected with loved ones and emergency services. Their landline base works off resilient cell towers with power backups to support them during a massive outage. The base also has a 12-hour backup battery that keeps your phone working during a power outage or blackout in your area.
5. Connectivity
Community Phone has partnered with nationwide carriers to ensure coverage across 99% of the U.S. Since the wireless landline base does not need an internet connection to work, you will not face issues such as call drops, jitter, or latency.
6. Call Quality
Community Phone has partnered with carriers nationwide to ensure robust coverage and clear voice quality in rural areas. The landline base has built-in antennas that amplify mobile signals to ensure crystal-clear voice quality in poor-reception areas.
7. Security
Since Community Phone does not tie your landline to the internet, it does not leave you vulnerable to hacks, attacks, data, or identity theft. You get an additional layer of security as the wireless landline cannot be wiretapped like conventional landlines.
8. No Geographical Limitations
Community Phone's landline service covers 99% of the U.S., including rural areas, making geographical limitations and the monopoly of certain carriers a thing of the past. Take your landline with you anywhere across the country. You only need a power outlet and a phone to get reliable landline service without changing your number, as Community Phone works off local cell towers.
9. Flexibility
Community Phone's partnership with nationwide carriers and the unique landline base design ensure excellent voice quality and connectivity across 99% of the U.S. Experience extreme flexibility with your Community Phone landline, as you can take it anywhere without changing the number. Plug it into a power outlet and a phone, and your landline will work as well as new!
8. Emergency Tracking
First responders can easily track your location in an emergency, as they can trace the data originating from the cell tower and zero in on your location. FCC recommends having a wireless phone as a backup to fiber service or VoIP internet-based phones to stay connected with emergency services during power or other outages.
9. Hardware
You don't need fancy equipment for your Community Phone landline, except the landline base and a SIM. You will receive the SIM with the base when you sign up with Community Phone.
The landline base is compatible with all phone models, saving you the hassle of buying new phone equipment. Save time and money with the zero-cost installation of the landline base.
Community Phone Landline Features
Spam Call Blocking
68.4 million Americans were victims of phone scams in 2022, a 23% increase from 2021. Manual call blocking is no longer practical due to scammers' persistent attacks. According to reports, con artists have discovered a technique to get around the STIR/SHAKEN regulations that the government has implemented for customer safety.
Get the Community Phone spam-blocker, your one-stop solution to barring unwanted and unlawful calls from ringing your phone. The spam blocker challenges robocalls and blocks them before the call can ring your phone, ensuring protection against spam.
The "Safelist," a new Community Phone feature, allows you to list the numbers you want to accept calls from. Your phone will ring to let calls from these numbers through and block all others before the phone rings. You can update your allowed list anytime to add or delete numbers, or Community Phone specialists will be happy to assist you.
Studies report that several people miss legitimate calls fearing spam. Understanding the need to balance robust spam protection and legitimate calls, Community Phone is launching another iteration of the Safelist soon.
This feature will allow you to accept calls from numbers you want and route the rest to voicemail. Since Community Phone will not block other numbers, you can check your voice messages and respond to the ones you deem necessary.
The soon-to-be-launched "blocklist" is an aggressive spam blocker that blocks over 6 million spam calls based on an ever-growing database of spam numbers and a spam score. You can actively contribute to this database by adding a spam number to protect yourself and other Community Phone customers from scams and fraud.
Talk to Community Phone specialists to learn more!
Call Waiting
The call-waiting feature helps you handle two calls simultaneously. You will hear 2 beeps when there is an incoming call while you are engaged on one call. You can place the first call on hold, talk to the second caller, or route it to voicemail.
Call Forwarding
Enable call forwarding to forward important calls when you cannot answer them from your business landline. You can opt from one of the several Community Phone options to forward your business calls to a number of your choice.
Temporary Forwarding: Use the manual process to turn call forwarding ON/OFF if you are temporarily away from your business phone. Here's how you can enable it:
- Get a dial tone
- Dial **21*1
- Dial the 10-digit number you want the calls forwarded to and #
- Three beeps will indicate you have enabled call forwarding.
Follow the same steps, but press ##21# to turn off call forwarding.
Unconditional Forwarding: Forward all calls from your landline to a cell phone or another number of your choice and ditch your landline.
Conditional Forwarding: You can program several phone numbers to ring simultaneously with one incoming call, allowing the person available to answer the call.
You can also have numbers ring in succession if the first number is busy or does not answer. For example, your cell phone can ring if you do not answer your landline within 20 seconds.
Call History
Enable the call history feature and access information on incoming and outgoing calls to and from your Community Phone landline.
You can use this feature to
- Return missed calls from known contacts
- Store legitimate contacts
- Check caller information against known contacts
- Send a message or
- Block spam calls.
Caller ID
On Outgoing Calls
Opt for the caller ID feature so the recipient can see your number or name when you make outbound calls. This feature can help loved ones answer your call or return missed calls without mistaking them as spam.
Incoming Calls
You will be able to see the caller ID of the person calling you if:
- The person has enabled caller ID
- Has registered in the national register
- Your phone can support the caller ID feature.
Community Phone does not use third-party apps to provide the caller ID feature.
Landline Texting
Studies reveal that millennials and later generations prefer texting to talking. Use the landline texting feature to stay in touch with younger children or grandchildren and send them unlimited texts. 2-way messaging enables you to see the messages from the recipient and continue the conversation.
3-way Calling
Connect with 2 or more of your loved ones simultaneously with the 3-way calling feature, spend some great moments, and create memorable experiences. You can connect with your loved ones on the same call and hear them speak simultaneously without worrying about free calling apps, internet bandwidth, or patchy and dropped internet calls.
Benefits of Switching to Community Phone
Community Phone members enjoy the following benefits:
Unlimited nationwide calling and text: Stay in touch with loved ones across the U.S. with Community Phone's unlimited talk and text.
No internet needed: The Community Phone landline base works off cell towers without tying your phone to the internet. Since your phones are not dependent on the internet, they will continue working during an internet outage or maintenance.
Number choice: You can get a new local number FREE when you sign up with Community Phone. You can also transfer your existing number through their unique hand-held porting process.
Zero-cost Installation: The landline base does not require a technician to install it. You or anyone in your business or household can install your Community Phone landline in under 30 seconds and be ready to make calls in 5 mins.
24/7 reliable customer support: Contact Community Phone customer support via phone, email, and live chat 24/7 to experience world-class support from live agents. Glowing customer reviews on BBB and Trustpilot are testimonies of their commitment to customers.
Works during power outages: The 12-hour backup battery in the landline base ensures your phones continue working during power outages and blackouts.
How to get a Community Phone landline?
Follow these steps to get a Community Phone landline:
- Call Community Phone at (866)-340-6256 and speak with a specialist.
- The rep will check your area for coverage. Since Community Phone covers 99% of the US, this should not be an issue.
- You get a local number FREE when you signup. Choose a new number or port your existing number. The specialist will help you get a similar number if your preferred number is unavailable.
- Choose a plan to suit your needs.
- Complete the signup process
- Wait for your landline base, and install it per instructions. You can contact Community Phone support if you have challenges or questions.
- Wait until the base completes the setup. Make a test call to check if your landline works as intended.
FAQs
What are the drawbacks of Vexus Landline?
The drawbacks of Vexus landline include poor customer service, difficulty canceling service, high monthly fees, lack of features, and the fact that Vexus is not available in all states.
Vexus' wired landlines also mean dealing with messy wiring, expensive fiber service, and maintenance costs when installing the line. You must get a technician to install the lines, and internet-based wired landlines can go down when there is a power outage.
What is the best alternative to Vexus Landline?
The best alternative to Vexus Landline is Community Phone's wireless landline service. Unlike Vexus, their landline base connects your phone to local cell towers for a dial tone and does not require complicated wiring, fiber optic cables, or an internet connection. They also provide reliable coverage across 99% of the United States with superior voice quality - a much larger reach than Vexus.
Conclusion
Community Phone is the best alternative to Vexus Landline for several reasons. It does not require complicated wiring, fiber optic cables, or an internet connection.
Community Phone provides excellent coverage across 99% of the United States - a much larger reach than Vexus. The company offers affordable plans, zero-cost installation, and exceptional customer support.