It’s not uncommon to suffer from network problems, be busy in a meeting or be away from the phone when you have an incoming call at hand. This can lead to unanswered calls that are harmful to businesses and even individuals.
Using the phone management feature of call forwarding can be helpful in this regard, allowing you to make sure no call goes unanswered. But, what exactly is call forwarding, how does it work, and how to set it up? That we’ll find out today, in this guide.
That said, let’s dive in.
Call forwarding is a popular phone management feature that works by redirecting or forwarding calls to an alternative phone number on a given condition. For instance, if a line is busy or the caller calls at a busy time, it may be forwarded to another available phone.
This feature is widely used in offices such that when one employee is not available, the call is automatically redirected to a colleague’s office phone. This makes sure all prospect calls are answered and thus improves productivity.
But that’s not all, advanced phone systems allow users to set various rules for call forwarding. For instance, the call may be forwarded if a blocked person calls, if the time is not right, if the line is busy, or if you don’t answer the call within a given time.