Questions? Call our phone service specialists at 866-969-4886, 10am to 6:30pm EST, Monday to Saturday
Questions? Call our phone service specialists at 866-969-4886, 10am to 6:30pm EST, Monday to Saturday
Best Practices
April 5, 2022

Call Forwarding: What is it & How to Use it

Call Forwarding: What is it & How to Use it

It’s not uncommon to suffer from network problems, be busy in a meeting or be away from the phone when you have an incoming call at hand. This can lead to unanswered calls that are harmful to businesses and even individuals.

Using the phone management feature of call forwarding can be helpful in this regard, allowing you to make sure no call goes unanswered. But, what exactly is call forwarding, how does it work, and how to set it up? That we’ll find out today, in this guide.

That said, let’s dive in.

What is Call Forwarding?

Call forwarding is a popular phone management feature that works by redirecting or forwarding calls to an alternative phone number on a given condition. For instance, if a line is busy or the caller calls at a busy time, it may be forwarded to another available phone.

This feature is widely used in offices such that when one employee is not available, the call is automatically redirected to a colleague’s office phone. This makes sure all prospect calls are answered and thus improves productivity.

But that’s not all, advanced phone systems allow users to set various rules for call forwarding. For instance, the call may be forwarded if a blocked person calls, if the time is not right, if the line is busy, or if you don’t answer the call within a given time.

Or call our landline specialists at
866-969-4886

How to Use Call Forwarding?

Setting up the call forwarding feature on your phone management system depends upon your courier. Some couriers allow users to configure and activate call forwarding by dialing a special code on their cellular or landline phone.

That said, note that using your courier service for call forwarding is temporary and the feature will only work as long as your dial code is activated.

If you’re looking to set up call forwarding on your phone permanently, you can move your phone number from your existing mobile network operator to CommunityPhone. CommunityPhone is a reliable landline solution that offers advanced call forwarding features.

How to Set Up Call forwarding

How you can set up call forwarding on your phone system depends upon your cellular plan (whether it supports call forwarding or not) and the type of phone you’re using. In most cases, however, it’s easy to set up call forwarding.

That said, the instructions below will be helpful in activating and deactivating call forwarding on a landline, an iPhone, and an Android phone.

How to Turn on Call Forwarding

Follow the steps below to turn on call forwarding on a landline, iPhone, or Android phone.

How to Turn on Call Forwarding on a Landline

Here is how to enable call forwarding on a landline phone:

  1. Listen for the dial tone and dial the diversion code. The diversion code may differ depending upon your landline provider but here are the general codes for call forwarding:
  • Forward all incoming calls: *72
  • Forwarding when you don’t answer: *92
  • Forward when connected to another line: *90
  1. In this step, dial the forwarding phone number. As the name suggests, this will be the number your calls will be forwarded to.
  2. Next, wait for the confirmation message to ring through your receiver.
  3. If you hear the confirmation message, it means the call forwarding has been activated.

How to Turn on Call Forwarding on an iPhone

Follow the steps below to turn on call forwarding on an iPhone:

  1. Open the Settings app on your iPhone device.
  2. Scroll down in the settings and tap Phone.
  3. Scroll down again and tap Call Forwarding.
  4. Next, toggle the Call Forwarding option to On.
  5. Now, select Forward To and enter the forwarding phone number.
  6. Lastly, tap Call Forwarding on the top left corner to go back to Settings as well as save the changes you made. This will activate call forwarding on your iPhone.

Tip: Using an iPhone device, you can set call forwarding for different situations by dialing certain codes:

  • Forward if you don’t answer: **61*1+PhoneNumber#
  • Forward if you’re unreachable: **62*1+PhoneNumber#
  • Forward if you’re on another call: **67*1+PhoneNumber#

Note: If you don’t see the option to turn on Call Forwarding in your phone settings, you’ll need to contact your mobile service provider to get this feature activated on your phone.

How to Turn on Call Forwarding on an Android

Here’s how to turn on call forwarding on an Android phone:

  1. Open the Phone app on your Android device (the app you use to make calls).
  2. Tap Menu by clicking the “≡”, “⁝”, or “⋯” icon. It’s usually in the top right corner. Now, look for the Call Forwarding option.
  3. In case you don’t find it here, navigate to the Settings of your Phone app instead. Now, tap More Settings or Advanced Settings and now look for Call Forwarding.
  4. Tap the Call Forwarding option and turn it on.
  5. Enter the forwarding phone number and tap Turn On.
  6. This will activate call forwarding on your Android phone.

Note: If you don’t see the Call Forwarding option anywhere, consider contacting your mobile network operator.

Or call our landline specialists at
866-969-4886

How to Turn Off Call Forwarding

There will definitely be a point where you would want to deactivate call forwarding. Here are the instructions to do that on your landline, iPhone, or Android phone.

How to Turn off Call Forwarding on a Landline

To disable call forwarding on a landline, dial a code from the following:

  • Stop forwarding all calls: *73
  • Stop forwarding on no answer: *93
  • Stop forwarding when busy: *91

How to Turn off Call Forwarding on an iPhone

Follow these steps to deactivate call forwarding on an iPhone:

  1. Open the Settings app on your iPhone.
  2. Scroll down and tap Phone.
  3. Scroll down again and tap Call Forwarding.
  4. Toggle the Call Forwarding option to Off. This will turn off call forwarding on your iPhone.

Note: If you’ve set advanced rules for call forwarding by dialing codes, you’ll need to use their respective dialing codes to disable them:

  • Dial ##61# to disable “Forward if you don’t answer”.
  • Dial ##62# to disable “Forward if you’re unreachable”.
  • Dial ##67# to disable “Forward if you’re on another call”.

How To Turn off Call Forwarding on an Android

To disable call forwarding on Android, head over to your Phone app, explore its Settings, and look for the Call Forwarding option. Now, turn off this feature by clicking Turn off or toggling the option back to Off. The navigation may differ on different Android phones.

The Benefits of Call Forwarding

Call forwarding is an effective phone management feature that’s helpful in many ways:

Makes Sure All Calls Are Answered

Call forwarding helps businesses and busy individuals make sure all their calls are answered. It’s not uncommon for businesses to close sales on calls which is why it’s important for them to answer all their calls.

Using call forwarding, the call is automatically redirected to a collegue in case an employee is not at the office. Similarly, if the office is closed, the call may be forwarded to the individual’s personal phone. This way, companies, and office workers don’t have to worry about missing an important call when they’re not at their office desks.

Provides a Better User Experience

As a rule of thumb, none of your customers would appreciate it if you don’t pick up their call, especially if you offer phone call support.

Call forwarding can be beneficial in case a customer is facing an issue with your products/services and looking for an urgent solution. Even if you’re not available to pick up the call, it may be transferred to your colleague or assistant to make sure the customer is served well.

Makes it Easy for Employees to Travel

More often than not, employees have to travel to do their job. Take journalists, for example, they may have to move to another city to cover an important story rather than be at their news station.

Knowing the relevant calls will be redirected to their mobile phone from their desk phone when they’re unavailable, they can travel conveniently while making sure all their calls are answered.

Or call our landline specialists at
866-969-4886

FAQs Regarding Call Forwarding

Here we answer the most popular queries we could find regarding call forwarding.

What is selective call forwarding?

With selective call forwarding, you can choose which callers will be redirected to another phone. Using it, you can compile a certain list of contacts you would like to forward to another number and set a specific rule for when to redirect the caller to another number.

What happens when a call is forwarding to another number?

When a call is forwarded to another number, the caller is redirected to the cellular or landline phone connected to that number. This is highly useful in case of a network error and various other conditions. That said, the caller may be notified that they’re being forwarded to another number.

Can you be tracked with call forwarding?

You can only be tracked with call forwarding if you’re using the SIM that has call forwarding activated on it and when you’ve set the “All call forwarded” condition from settings. Otherwise, you cannot be tracked with call forwarding as your network signal won’t be required to redirect your call to another number.

How long does it take for call forwarding to take effect?

How long it takes to configure and activate call forwarding highly depends upon your mobile network operator or landline service provider. But generally, it takes around 10 minutes to activate call forwarding or even less.

How many times can you forward a phone?

In most cases, there is no limit on how many times you can forward a phone. However, it may depend upon your mobile or landline service provider and the phone you’re using (whether it’s a landline phone, an iPhone, or an Android phone). The model of your device may also influence the support for multi-time call forwarding.

Final Words

Call forwarding is definitely an effective way to make sure all your calls are answered.

If you’re looking to permanently enable call forwarding on your phone management system, we highly recommend that you transfer your number from your existing provider to CommunityPhone. CommunityPhone is a landline service that offers versatile support for call forwarding.

Get your landline service today

Hooray! We have coverage in your area! 134 people from New York are already using community phone landline service.
We are launching here soon. Please email us at help@communityphone.org or call us at 888-582-4177 if you would like us to come to you sooner.