iNetConnect from the Southern California Telecom Company is reeling under several negative customer reviews. Customers are upset about paying premium prices for average services, unhelpful and rude customer support, frequent outages, and patchy service.
This article discusses the drawbacks of having a residential VoIP landline from iNetConnect and the benefits of switching to the best wireless landline service - Community Phone.
Here are some drawbacks of iNetConnect VoIP
Since the iNetConnect VoIP phones use the internet, you will need high-speed internet from the Southern California Telecom Company for voice communication. Customers are very displeased that despite paying for the highest internet speed, their service is patchy, with dropped calls and poor voice quality.
Several customers claim they were paying twice the normal amount for poor service from the Southern California Telecom Company. After switching providers, they claim they are getting better service at half the price.
Customers are upset about the frequent internet outages that lead to phone lines being down. Such outages can leave people stranded without a phone during emergencies.
Customers complain that the company does not inform them during an outage unless they call support. The company's website does not have outage updates per customers, and their support is closed during weekends, leaving customers stranded for help.
A common complaint across review forums is the rude and unhelpful behavior of SCTC's reps. Customers claim that the reps have a don't care attitude or yell at the customer instead of helping them resolve issues.
SCTC can charge you up to 80% of your contract amount as early termination fees if you decide to end the contract before it expires.
When you sign up with Southern California Telephone Company, you must pay a surcharge of $1.99 for emergency 911 service.
Several customers have expressed displeasure over how the company has billed them for services they did not receive.
VoIP numbers are the highest source of unwanted calls. Studies have shown that over 66% of high-risk and 61% of nuisance calls originate from VoIP numbers. Your iNetConnect VoIP number may be blocked or ignored by loved ones fearing spam and spoofing.
Your iNetConnect VoIP phone will go down when there is a power outage. Investing in a battery backup unit can be an option, but it is expensive and is not the perfect solution. Backup power units can help you only if you have a power outage, but if your provider has an outage or other issues, your phone lines will be down.
Using iNetConnect’s VoIP phones for voice communication may leave you vulnerable to hacks, attacks, malware, and internet-related threats. Hackers may intercept your data when you use the internet for communication, leading to data and identity theft.
For example, you may be liable for credit cards, expensive purchases, and loans you never took.
Community Phone is the best wireless home phone service in the US, revolutionizing traditional landlines to combine reliability, flexibility, and excellent features. Its wireless landline base connects your home phone to local cell towers, eliminating the need for high-speed internet to make or receive calls.
The company provides solid coverage across 99% of the US for you to experience excellent connectivity and superior voice quality in rural and low-reception areas.
Enjoy unlimited nationwide calling, features like spam call blocking, call forwarding, call waiting, voicemail, 3-way calling, and more at affordable prices. With US-based support, no hidden charges, and flexibility, Community Phone is the best landline service.
The Community Phone landline base does not tie your phone to the internet as it works off resilient cell towers. The company's partnership with nationwide carriers and the unique design of the landline base ensure connectivity across 99% of the U.S., including rural areas. The built-in antennas on the base amplify signals from mobile towers to ensure superior voice quality in low-reception areas.
The 12-hour backup battery in the base ensures your phones continue working during a power outage or blackout in your area.
Here are some Community Phone features that make it better than iNetConnect VoIP.
Community Phone has partnered with nationwide carriers to ensure coverage across 99% of the U.S. Since the wireless landline base does not need an internet connection to work, you will not face issues such as call drops, jitter, or latency.
Resilient technology has made Community Phone landlines the most reliable option to stay connected with loved ones and emergency services. Their landline base works off resilient cell towers with power backups to support them during a massive outage. The base also has a 12-hour backup battery that keeps your phone working during a power outage or blackout in your area.
Since Community Phone does not tie your landline to the internet, it does not leave you vulnerable to hacks, attacks, data, or identity theft. You get an additional layer of security as the wireless landline cannot be wiretapped like conventional landlines.
Community Phone has partnered with carriers nationwide to ensure robust coverage and clear voice quality in rural areas. The landline base has built-in antennas that amplify mobile signals to ensure crystal-clear voice quality in poor-reception areas.
Community Phone's landline service covers 99% of the U.S., including rural areas, making geographical limitations and the monopoly of certain carriers a thing of the past. You can take your Community Phone landline anywhere in the US, as all you need is a power outlet and a phone to have a landline.
Community Phone's partnership with nationwide carriers and the unique landline base design ensure excellent voice quality and connectivity across 99% of the U.S. Experience extreme flexibility with your Community Phone landline, as you can take it anywhere without changing the number. Plug it into a power outlet and a phone, and your landline will work as well as new!
You do not need a technician or advanced skills to install your Community Phone landline. You can set up your landline in 30 seconds with the following steps:
1. Unwrap the landline base
2. Connect the base to a power outlet. Do not turn it on yet.
3. Hook your phone to the base per instructions in the manual (Phone 1/Phone 2 port)
4. Toggle the ON/OFF switch to the ON position
5. Turn on the power and wait for 5 mins. Once the base finishes setup, make a test call to ensure your phone works as intended.
First responders can easily track your location in an emergency, as they can trace the data originating from the cell tower and zero in on your location.
You don't need fancy equipment for your Community Phone landline, except the landline base and a SIM. You will receive the SIM with the base when you sign up with Community Phone.
The landline base is compatible with all phone models, saving you the hassle of buying new phone equipment. Save time and money with the zero-cost installation of the landline base.
68.4 million Americans were victims of phone scams in 2022, a 23% increase from 2021. Manual call blocking is no longer effective due to scammers' persistent attacks. According to reports, con artists have discovered a technique to get around the STIR/SHAKEN regulations that the government has implemented for customer safety. You need a spam blocker to block unwanted calls before your phone rings.
Get the Community Phone spam-blocker, your one-stop solution to barring unwanted and unlawful calls from ringing your phone. The spam blocker challenges robocalls and blocks them before the call can ring your phone, ensuring protection against spam.
The "Safelist," a new Community Phone feature, allows you to list the numbers you want to accept calls from. Your phone will ring to let calls from these numbers through and block all others before the phone rings. You can update your allowed list anytime to add or delete numbers, or Community Phone specialists will be happy to assist you.
Studies report that several people miss legitimate calls fearing spam. Understanding the need to balance robust spam protection and legitimate calls, Community Phone is launching another iteration of the Safelist soon.
This feature will allow you to accept calls from numbers you want and route the rest to voicemail. Since Community Phone will not block other numbers, you can check your voice messages and respond to the ones you deem necessary.
The soon-to-be-launched "blocklist" is an aggressive spam blocker that blocks over 6 million spam calls based on an ever-growing database of spam numbers and a spam score. You can actively contribute to this database by adding a spam number to protect yourself and other Community Phone customers from scams and fraud.
Talk to Community Phone specialists to learn more!
The call-waiting feature helps you handle two calls simultaneously. You will hear 2 beeps when there is an incoming call while you are engaged on one call. You can place the first call on hold, talk to the second caller, or route it to voicemail.
Enable call forwarding to forward important calls when you cannot answer them from your business landline. You can opt from one of the several Community Phone options to forward your business calls to a number of your choice.
Temporary Forwarding: Use the manual process to turn call forwarding ON/OFF if you are temporarily away from your business phone. Here's how you can enable it:
Follow the same steps, but press ##21# to turn off call forwarding.
Unconditional Forwarding: Forward all calls from your landline to a cell phone or another number of your choice and ditch your landline.
Conditional Forwarding: You can program several phone numbers to ring simultaneously with one incoming call, allowing the person available to answer the call.
You can also have numbers ring in succession if the first number is busy or does not answer. For example, your cell phone can ring if you do not answer your landline within 20 seconds.
Enable the call history feature and access information on incoming and outgoing calls to and from your Community Phone landline.
You can use this feature to
Opt for the caller ID feature so the recipient can see your number or name when you make outbound calls. This feature can help loved ones answer your call or return missed calls without mistaking them as spam.
You will be able to see the caller ID of the person calling you if:
Community Phone does not use third-party apps to provide the caller ID feature.
Studies reveal that millennials and later generations prefer texting to talking. Stay in touch with younger children or grandchildren by texting them from your Community Phone landline through the landline texting feature. The unlimited text feature and 2-way messaging enable you to see the messages from the recipient and continue the conversation.
Connect with 2 or more of your loved ones simultaneously with the 3-way calling feature, spend some great moments, and create memorable experiences. You can connect with your loved ones on the same call and hear them speak simultaneously without worrying about free calling apps, internet bandwidth, or patchy and dropped internet calls.
Besides having a reliable landline service that does not require internet, Community Phone members enjoy the following benefits:
Unlimited nationwide calling and text: Stay in touch with loved ones across the U.S. with Community Phone's unlimited talk and text.
No internet needed: The Community Phone landline base works off cell towers without tying your phone to the internet. Since your phones are not dependent on the internet, they will continue working during an internet outage or maintenance.
Number choice: You can get a new local number FREE when you sign up with Community Phone. You can also transfer your existing number through their unique hand-held porting process.
Zero-cost Installation: The landline base does not require a technician to install it. You or anyone in your business or household can install your Community Phone landline in under 30 seconds and be ready to make calls in 5 mins.
24/7 reliable customer support: Contact Community Phone customer support via phone, email, and live chat 24/7 to experience world-class support from live agents. Glowing customer reviews on BBB and Trustpilot are testimonies of their commitment to customers.
Works during power outages: Save money you would invest on installing costly inverters or backup power, as the 12-hour backup battery in the landline base ensures your phones continue working during power outages and blackouts.
Senior and Military Veteran discount: To respect the contributions of seniors and war veterans to society, Community Phone offers a 5% lifetime discount to seniors over 65 and a 10% lifetime discount to military veterans. Talk to their specialists to learn more!
Follow these steps to get a Community Phone landline:
Here are some drawbacks of iNetConnect VoIP from Southern California Telephone Company:
Community Phone’s wireless landline is the best alternative to iNetConnect VoIP. Experience the reliability of a landline, the freedom of wireless access, and fantastic calling features when you sign up with Community Phone.
Enjoy unlimited nationwide calling and texts, spam call blocking, call routing, a custom dial menu, caller ID, voicemail-to-email, and many more features at affordable prices. With no hidden charges, no dependency on the internet, and coverage across 99% of the US, Community Phone is the best INetConnect alternative for you.
This article discussed the drawbacks of iNetConnect VoIP from the Southern California Telephone Company. Several customers have stuck with the company as they have a monopoly in certain areas.
Get the Community Phone wireless landline service and put the days of monopoly phone companies and premium prices behind you. Enjoy unlimited nationwide calling, the reliability of a landline phone, the freedom of wireless, and fantastic calling features from Community Phone at affordable prices. Talk to their specialists and don’t forget to ask about your special discount if you are a senior over 65 or a military veteran.