Blog/How To Cancel A Verizon Phone Line

How To Cancel A Verizon Phone Line

Customer reviews bear testimony to Verizon's poor service, outages that take forever to fix, extravagant prices, hidden fees, rude and unhelpful staff, and erroneous billing. Unfriendly cancellation policies further complicate matters for people who want to cancel Verizon phone service and switch providers.

Are you tired of your Verizon phone service? Cancel your service today by porting your number to Community Phone today and eliminate all the common issues you're currently facing.

Community Phone provides excellent home phone service without tying your phone to the internet or copper connections. Its landline base works off cell towers, providing solid coverage across 99% of the US, including rural and low-reception areas.

Community Phone’s landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone.

Download our brochure below to learn how to upgrade your landline for cheaper with Community Phone.

How to Cancel Verizon Wireless Service

You can cancel Verizon phone service in 4 steps:

1. Call Verizon Customer Service

Call Verizon customer care at (844) 837-2262 Monday – Friday, 8:00 am to 5:00 pm ET, to cancel your subscription. Only the account holder can call to cancel the service, and customer care is open only during weekdays and business hours only. You cannot cancel your service online or via email.

2. Provide Account Information

Once you have reached the customer service department, you need to provide your account information, which includes:

  • The account owner's name
  • The associated phone number
  • The account PIN or the last four digits of the account owner's social security number

3. Give Reason for Canceling the Account

The next step in the Verizon canceling contract process is to explain the reason behind the cancelation. To avoid being retained by the customer service reps, you may use excuses like:

  • Bad customer service
  • Not receiving the promotional offer you thought you were getting
  • Bad coverage or signal

4. Decline Retention Tactics

Verizon's customer service will do whatever it can to try and prevent you from canceling your service. Some of their retention tactics include, but are not limited to:

  • Offering to suspend your service for a month or two
  • Switching you to a cheaper plan
  • Reducing the cost of your plan by $10 - $20 per month

Retention may take about 15 mins of the call, and the customer service reps may not give up unless they are convinced about the cancelation.

5. Get a Cancelation Ticket Number

Ensure you get a cancelation ticket number for your request, so you can follow up to confirm if the cancelation was successful.

Community Phone has researched all the common issues people face with major landline providers across the United States to ensure seamless, high-quality service for our customers. Check your address for coverage.

Things to Consider Before Ending Verizon Contract

Here are some of the things you need to be aware of before ending your Verizon contract:

Early Contract Termination Fees Calculation

You will only pay Verizon wireless termination fees if you cancel your 2-year contract before it ends.

The maximum fee is $350 and is calculated based on the length of your contract. For example, the cost would be $175 if you decided to end your contract a year after entering it. This amount decreases by:

  • $10 per month at the end of months 7 through 17
  • $20 per month at the end of months 18 through 22
  • $60 per month at the end of month 23
  • No fees at the end of the contract

Your contract's terms and conditions will provide you with information regarding any early termination fees.

Equipment Fees

Verizon will charge you the remaining balance of the device payment agreement for both devices if you have a Buy One, Get One offer. Your remaining balance will be applied to your subsequent bill if you have a device payment agreement. In addition, bill credits for the "free" device will get withdrawn. Check whether there is an additional termination fee if you purchased your wireless device through a third-party vendor or authorized agency.

Additional Fees (if any)

Your Verizon contract will have information about any additional fees, if applicable. Ensure you read the fine print of what will happen when you cancel your Verizon phone service. Cancelations take effect on the last day of the billing month, not the day you call Verizon to cancel Verizon phone service.

Community Phone - The Best Verizon Alternative

Image of Community Phone landline service

Community Phone is the best landline phone service in the United States, fighting to keep the landline alive. With nationwide carriers shutting down traditional landline service, per the recent FCC guidelines, and forcing customers into an expensive upgrade, Community Phone is the best alternative if you want to continue using your landline.

Enjoy unlimited nationwide calling, several outstanding calling features, and world-class support at affordable prices. The company has 24/7 omni-channel support for their customers - chat, phone support, and email, cost-effective plans, No hidden charges, and a 14-day risk-FREE trial.

Community Phone Vs. Verizon

1. Reliability

Community Phone is a wireless landline service and does not need an internet connection to operate. The landline base latches on to cell towers in your area and covers 99% of the locations in the U.S.

Verizon relies on VoIP for their services, meaning you need a high-speed stable internet connection for your phones to work.

2. Works During Power Outages

The Community Phone landline base has a 12-hour backup battery that keeps your phone working even during a blackout. However, when there is a power outage or an internet problem, your VoIP phone will go down, leaving you stranded.

3. Safety and Security

****Landlines are the best to ensure safe communication as they are not open to breaches and hacks. Scammers and fraudsters may hack your VoIP phone or steal your data, as these phones use the internet for communication.

4. Call Quality

Community Phone has tied up with carriers across the country to ensure robust coverage and clear voice quality, even in areas with poor reception.

Call clarity and quality on Verizon VoIP phones depend on the strength of the internet connection. The internet does not cover all areas, and call drops and poor voice quality are characteristic of internet blind spots at home and outside.

5. Geographical Limitations

Community Phone's landline service boasts strong coverage across 99% of the U.S, including rural areas. Since internet connectivity is unavailable everywhere and inconsistent, coverage and voice quality may not be consistent.

Get Advanced Landline Features with Community Phone

1. Spam Call Blocking

The US Spam and Scam report reveals how scammers and frauds have found ways to side-step governmental regulation to protect people from spam. This revelation is worrisome as manual spam-blocking techniques will not be effective against brute-force spam and robocall attacks.

Get the Community Phone spam blocker that can block over 6 million spam calls before they ring your phone. Talk to their landline specialists about the safelist option that will let calls from allowed numbers to ring your phone. Or, actively contribute to the growing database of common spam numbers to help protect yourself and other Community Phone members from spam through the blacklist.

Image of Community Phone spam blocker services

2. Call History

Enable the call history feature and access information on incoming and outgoing calls to and from your Community Phone landline.

You can use this feature to

1. Return missed calls from known contacts

2. Store legitimate contacts

3. Check caller information against known contacts

4. Send a message or

5. Block spam calls.

Call History

3. Call Forwarding

Forward calls to another number of your choice with the Community Phone call forwarding feature when you cannot answer calls from your home or business landline.

Community Phone has customized standard call forwarding options to offer conditional call forwarding, unconditional, and forwarding calls without a phone.

Talk to their landline specialist to learn more!

Image of Community Phone Simultaneous ring feature

Port Your Verizon Number to Community Phone

You can switch to Community Phone, the best Verizon landline alternative, by signing up for a new connection or porting your Verizon number.

Community Phone has a unique hand-held porting process that ensures timely updates and quick porting in 3-5 business days without disrupting your service. Here’s how you can port your Verizon landline number to Community Phone:

1. Contact Community Phone

Talk to their landline/business specialist at 866-271-7804. When you state that you want to continue using your existing number, we will assign a dedicated representative to help you through the number porting process.

2. Check for Coverage

The rep will check coverage to ensure Community Phone covers your area before you sign up with them.

3. Authorize Porting

Once the rep confirms coverage, you can share the necessary information to port your number. Community Phone will need:

a) The phone number you want to port

b) Your name as it is with Verizon

c) Account number from them

d) PIN from them

e) The billing address Verizon has on file for you

f) A letter of authorization

The FCC has stringent rules for number porting. Until you produce the necessary paperwork, Community Phone won't be able to submit the port request to Verizon.

4. Contact Verizon

Contact Verizon and request them to port your number to Community Phone.

5. Wait For Porting to Complete

Your dedicated rep will keep you updated if there are any challenges in the porting process. Alternatively, you can check the status by logging into your Community Phone user account on

Image of Community Phone user portal

Image of Number porting status screen

6. Verify Porting Completion

Once Community Phone has completed porting, you will receive your landline base if you have opted for it. Install the landline base in 30 seconds per the manual's instructions, and test your phone to check if you can make and receive calls. Contact customer care if you have challenges.

7. Cancel Service With Verizon

After verifying that your Community Phone service is active, you can cancel the Verizon service.

Benefits of Switching to Community Phone

Now that you successfully canceled Verizon phone service, you can enjoy Community Phone's many features.

Does not Need Internet: Community Phone is a wireless landline service that does not need internet or copper wires. No more expensive bundles or maintenance problems.

Unlimited Nationwide Calling: Stay in touch with your loved ones with unlimited minutes.

Easy Set up: No more expensive and time-consuming installations. You can install your landline base in 30 seconds to make and receive calls.

Image of Community Phone 5-star review

24/7 reliable customer support: Experience world-class support, lesser wait times, and fantastic response times when you reach out to Community Phone support via phone, email, or chat.

Image of Community Phone 5-star review

Works During a Power Outage: The 12-hour backup battery on the landline base ensures your phone works during a power outage, unlike VoIP phones that will go down.

Number Choice: You can port your existing number or get a new number with Community Phone. Community Phone offers 3 types of numbers to suit your needs: local, toll-free, and vanity.

Local Phone numbers

Lifetime Hardware Warranty: Enjoy a lifetime hardware warranty on your landline base.

Frequently Asked Questions

Can I cancel my Verizon plan online?

Yes, you can cancel your Verizon plan by calling customer service. You can contact Verizon customer service at (844) 837-2262 Monday to Friday, 8:00 am – 5:00 pm.

Verizon does not allow canceling plans through online chat or email. You also cannot call Verizon customer service outside of business hours and on weekends.

How long is the contract for Verizon?

As of February 9, 2022, Verizon only offers 36-month contracts for new subscriptions. With a 3-year contract, the company says you can expect lower monthly premiums. However, the 36-month contract is the only option for all their devices and plans, including cheap $160 phones, flagship smartphones, laptops, hotspots, or watches.

Community Phone is an excellent alternative to Verizon that does not bind its customers in contracts, has a 14-day risk-FREE trial, and has no hidden charges .

Does my Verizon contract automatically renew?

When your Verizon contract period is over, you'll start paying monthly for that service line. In addition, you will have to pay Verizon wireless termination fees if your line of service has a contract term and you decide to cancel it during that time. Verizon also has the right to cancel your contract if necessary.

The Bottom Line

Verizon ties their customers to 36-month contracts that leave them stuck with hefty wireless termination fees. But don't feel deflated when you cancel your Verizon phone service before your contract ends!

Port your number to Community Phone, the best Verizon alternative. With great calling features, cost-effective plans, no hidden charges, no contracts, and a 14-day risk-FREE trial, Community Phone is the best landline service.

Upgrade your landline service today
Check your address for coverage