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July 9, 2022

What is Call Screening And How Does It Work?

What is Call Screening And How Does It Work?

With technology, there are many ways to screen inbound calls these days. No one wants to answer a telemarketer's call or even a wrong number. It is frustrating to have our time wasted with these types of calls when we could be doing something else. The good news is, that there are options available that can help us avoid these types of calls altogether.

In this article, we will discuss what call screening is, how it works, and the different ways you can use it to your advantage.

What Does Call Screening Mean?

Call screening is the process of identifying and verifying the identity of an individual or business before allowing a call to be connected. This can be done manually, by asking the caller to state their name and purpose for calling, or automatically, using caller identification (Caller ID) information to match against a database of known numbers. Also, some phone systems have the ability to screen inbound calls based on the originating local phone number, blocking calls from certain area codes or exchange prefixes. It can be used to protect your privacy, reduce telemarketer and robocaller harassment, and prevent unwanted spam calls from getting through.

Benefits of Call Screening

As the world becomes more and more connected, businesses and individuals are finding new ways to use call screening to their advantage. Some perks include:

For Small Businesses

1. Enhances Productivity

By screening calls, businesses can ensure that only the most important calls are put through to employees. This can save valuable time and increase productivity.

2. Reduced Call Abandonment Rate

Once a call is screened and deemed important, it is less likely to be abandoned by the receiver.

3. Improved Conversions

Conversion rates improve when agents are able to prioritize wandering customers. This allows businesses to ensure they provide relevant information to potential customers.

4. Enhanced Caller Experience

By screening calls, businesses can provide a better experience for their customers by ensuring that they are speaking with the right person and that their call is not being transferred multiple times.

For Residential

1. Privacy and Security

Call screening can help to protect your privacy by allowing you to screen calls before answering them. This can be especially useful for blocking unwanted calls from telemarketers or unknown numbers.

2. Fewer Spam and Robocalls

By screening calls, you can reduce the amount of spam and robocalls you receive by only answering calls from numbers you recognize.

3. Blocking Unwanted Calls

Call screening also allows you to block unwanted calls from specific numbers. This can be useful for blocking nuisance callers or telemarketers.

Incoming Call Screening Services with Community Phone

Community Phone

Community Phones is a reliable, phone service provider that offers great call screening features to its customers. With caller ID, call routing and call forwarding, and call blocking, you can control how your calls are handled, ensuring that only the calls you want to receive get through.

Suitable for Home and Businesses

Whether you're a busy professional who wants to screen calls from telemarketers or an elderly person who wants to screen calls from unknown numbers, call screening features are perfect for you. You can even set up your account so that only calls from certain numbers are forwarded to your phone. Call forwardng also allows you to never miss a important call. It's a must-have feature for businesses!

Call Screening Service For Elders

Elders can use call screening features to block calls from unknown numbers. They can set up their accounts so that only calls from certain trusted numbers are forwarded to their phones. This way, they can rest assured that they will only receive calls from people they know and are comfortable with. Community Phones is one of the best landline phones for seniors.

Call Screening Service For Small Businesses

Call screening can be a valuable tool for managing customer calls for small businesses. The success with ghost kitchens and other delivery services highly depends on effective call registrations and can be done easily with call screening. With caller ID and call blocking, you can ensure that only the calls you want to receive are forwarded to your phone and that unwanted calls are blocked. Screened calls can help boost your sales!

Main Features

Here is why Community Phone’s call screening service is so effective.

1. Caller ID

See the name and number of the person calling you, even if they're not in your contacts list. We hope now you understand what’s a caller ID. If not, feel free to explore with us more!

2. Call Routing and Forwarding

Route incoming calls to different numbers depending on who's calling or forward calls to another phone altogether. Routing a phone call works wonders for agents as well as your prized customers.

3. Call Blocking

Block nuisance, telemarketers, and other unwanted callers. Sign up with our phone spam counter service.

Activation Process

To activate the automatic call screening feature, log into your account and go to the settings page. From there, you can select which features you want to enable and customize them to suit your needs.

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How To Turn Off Call Screening?

There are a few different ways that you can turn off call screening. The steps include:

On Landline:

1. Pick up the receiver and listen for a dial tone.

2. Press *60. If prompted, press 3 to turn the feature on.

3. Hang up the receiver. It will stay active until you deactivate it or disconnect your phone line.

On iPhone:

1. Open your Settings app and select Phone.

2. Tap the toggle switch next to Show My Caller ID to turn it off.

3. This will hide your phone number when you make calls until you turn the setting back on.

On Android:

1. Tap the gear icon on the bottom right to open settings.

2. Tap on "Call Screener."

3. Enable or disable the Call Screener by tapping on the toggle.

With these steps, you should now be able to disable call screening on your device! Doing so will stop any automated calls or salespeople from bothering you. If you have any questions, feel free to ask in the comments below.

FAQs About Screening a Call

1. Is It Rude To Screen Calls?

Call screening is not inherently rude. In fact, many people use call screening as a way to manage their time and energy. If you are expecting an important call, you may want to screen calls so that you can answer the phone when the person you are expecting calls.

2. Is Call Screening The Same As Call Blocking?

No, call screening and call blocking are not the same things. Call screening allows you to see who is calling before you answer the phone, while call blocking prevents a caller from reaching you altogether.

3. What Phones Have Call Screening?

Most smartphones have some form of call screening built into their operating system. For example, iPhone users can activate call screening by going to their phone's unknown call settings and enabling the "My Caller ID" feature. Android users can also find similar call screening features in their phone's settings. You can also get screened calls with landlines.


Overall, call screening can be a very beneficial tool, whether you are a business owner trying to protect your employees from sales calls or an individual who is simply trying to avoid telemarketers and other nuisance callers. You can make the most of this powerful tool by understanding how the process works.

We hope this article has helped you better understand the call screening process. If you have any further questions, please don't hesitate to contact us. We're always happy to help!

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