The best retail phone system must handle many business communication tasks. As consumer-focused brands look toward digitalization and e-commerce for future success, their phone options must keep up. Employees from the top down need immediate and continuous access to high functionality and user-friendly operations.
How can the best phone system for small retail businesses provide this? The various challenges that stores face today focus on in-house transparency and customer relations. Systems must allow scalability, the highest quality voice possible, and reliable security. Find these at Community Phone, the number one retail phone system in the US.
Community Phone for retail businesses offers something unique in the world of telecommunications. It combines the 24/7 reliability of landline access with numerous impressive features. The wireless operation does not require internet service like VoIP options. Enjoy live call transfers to handle incoming calls, three-way calling, simultaneous ringing, and more. Best of all, their systems are maximally scalable to grow with your retail shop over time.
Features a Retail Phone System Should Have
A retail business has unique needs not shared by other types of companies. They need the ability to help customers as quickly and efficiently as possible. At the same time, the business needs to handle in-house business, contact vendors and logistics companies, and discuss projects with outsourced teams. Busy signals, long hold times, and aggravating robot menus give people a poor impression of your brand.
Businesses need reliable 24/7 access, multi-channel communication options, user-friendly operations, and integration with customer relationship management platforms. Information collected during conversations must flow seamlessly into all other digital systems with minimal difficulty or delay.
Community Phone: The Best Retail Phone System
The accessibility, speed, and convenience of wireless internet service from Community Phone offer the best phone system for retail businesses. Enjoy 99% connectivity, unlimited nationwide calling, integration with major carriers, and exceptional voice quality. Provide the most reliable access and customer support your target consumer group can count on.
Custom Dial Menu: For a Seamless and Smooth Shopping Experience
Clarify options for callers with a recordable custom dial menu. When they connect, they hear a recorded greeting that identifies the brand and shares essential information such as store hours, address, or online access details. A customizable voice response unit (VRU) gives retailers the power to create their own unique and efficient menus. Give the best possible impression to every customer by directing them exactly where they want to go in seconds.
Call Forwarding: Never Too Far From Your Customers
Create seamless communication with call forwarding options that transfer customers to another in-store number, a different store, or the main office. This powerful feature also automatically redirects to an individual’s cell phone if that person is not at their desk. Out of stock of a favorite product at one location? Swiftly forward the call to the online ordering department to get one out to the customer as soon as possible.
Call Routing: Get the Right Help for Your Customer Every Time
Every moment a customer has to wait is another option for them to hang up and try a different company. Routing their call to the wrong person will destroy their confidence in your brand and reputation. Community Phone’s robust call routing system allows for highly customized call routing. An individual caller’s needs get handled by the right person every time. They get quick and accurate answers to their questions. The store gets a boost in its customer service rating.
Live Call Transfer: No More Frustrating Holds!
Consumers expect fast and efficient service. 58% of callers placed on hold for a minute lose patience, hang up and move to your competitor. The Live Call Transfer feature from Community Phone allows immediate conversation transfer to the right person without waiting. Push a single button associated with the infinite extension numbers programmed into the phone. Forget annoying music or repetitive sales messages. Give consumers what they need right away.
Simultaneous Ring: Assistance at Lightning Speed
When an employee steps away from the phone or is busy elsewhere, a caller must wait longer. Avoid this delay and poor customer service impression with simultaneous ring options. Program multiple phones to ring every time a call comes in to maximize the chance of a fast answer. This feature helps customers get what they want and smooths operations for employees.
Call Waiting and Ring a Second Number: Never Miss Another Customer Call
Any store that misses calls from potential customers may never have an opportunity to reengage their interest. A busy service rep or salesperson may not receive appropriate notification of another caller with old-fashioned systems. Community Phone offers a robust call waiting feature that informs and handles these issues seamlessly. Choose from on-hold options or ring a second phone to immediately direct the caller to another operator. This offers another option besides simultaneous ring and call routing.
Backup to Keep Your Business Running During Power Outages
The foundation of successful communication is accessed through all customer service benefits of a robust phone system. A business cannot shut down when the power goes out or internet service gets disrupted. With the 12-hour Community Phone backup battery option, there is no risk of losing custom situations. The landline system does not require internet access at all.
VoIP vs. Landline for Retail
Some organizations see landline connectivity as obsolete and turn to Voice Over Internet Protocol (VOIP) systems as the modern default option. Internet-based communication relies entirely on online status. Phone service no longer works as intended if the internet goes down, slows excessively, or experiences brief interruptions. Common complaints include poor call quality, insufficient volume, and latency, which makes effective customer service virtually impossible.
Traditional landline has problems as well. These systems use copper wiring to connect an in-house phone to overhead wires. However, new landline options like those used by Community Phone offer something different. No wire networks. No internet is needed. Instead, they combine the stability of wired landlines with the omnipresence of cell phone towers to deliver always-on, ultra-reliable, and crystal-clear communication.
Benefits of Choosing Community Phone
The best phone system for retail business includes many features and the most convenient set-up and service. Community Phone systems offer a 30-second DIY setup and 24/7 customer support for help when you need it most. They will easily port your number to a new one, so there is no interruption to your business communication. Local, toll-free, and vanity numbers are available. You get the most reliable and clearest calls with landline texting capabilities.
Other Retail Phone Systems
Many different phone systems for retail exist on the market today. They all offer different levels of connectivity, reliability metrics, and features targeted to different types of companies. Popular choices include:
A cloud-based phone system that relies on internet access and includes top-level security and built-in customer relationship management systems.
3. Ring Central
****Also cloud-based, this integrated communication software allows for large group meetings and AI-created video scripts that may lack the human touch.
4. 8 x 8
****A user-friendly VOIP phone system works well for smaller companies needing unlimited calling but limited customizable features.
****Over 50 features allow for in-depth integration with business management platforms. Most are available on a pay-as-you-go basis, which may drive costs higher.
Of course, companies with unique needs also turn to other communication options. For example, Zoom is recommended for videoconferencing, and GoTo Connect works well for organizing remote teams for primarily online business.
Contact Community Phone today to learn how they can revolutionize your retail business phone system and give you the best communication options. Their affordable systems are set up in mere seconds. Call or fill out the secure online form to get started.
Frequently Asked Questions
How much is it to set up a phone system for a retail business?
The overall cost of a retail phone system depends on multiple factors, including how many locations need installation, the number of individual phones, and options for nationwide or international calling. For smaller retail shops with narrow profit margins, this necessary expense has little impact on the bottom line.
What is the best phone company for small businesses?
Community Phone offers everything that small and more significant retail businesses need for exceptional communication. The unlimited benefits allow full-time connectivity, affordable nationwide calling, super-fast setup, and crystal-clear quality. These features represent everything a brick-and-mortar shop or e-commerce brand needs to stay competitive in today’s busy markets.
What are the types of business phone systems?
A few main varieties of business phone systems exist - traditional landline, Voiceover Internet Protocol (VoIP) systems, and full cellular options. Some shops use call centers or automated menu systems, but they usually fail to deliver the high level of customer service needed for satisfaction. A no-internet-required business phone service makes more sense overall.
Conclusion – The Bottom Line
Every retail shop and e-commerce business needs a feature-rich phone service to manage in-house communications, interact with vendors and supply chain companies, and give the best customer service possible. Choose a landline service that avoids the need for copper wiring or internet access. Enjoy the reliability, unlimited calling, super-fast setup, and exceptional voice quality offered by Community Phone.