Call forwarding, or transferring your landline number to a cell phone, can be a convenient and cheaper way to receive calls to your home phone wherever you are.
As a customer of Frontier Communications, there are three ways to set up call forwarding:
With the first option, you’ll keep your landline and hence, the relationship with Frontier.
However, the second and third options allow you to cancel your landline contract, keep your number, and save money.
Let’s dive into each one.
When setting up call forwarding, you can either call a Frontier Communications Customer Service Representative, or you can do it yourself.
In order to set up call forwarding through customer service, you will need your account number and PIN number, both of which you will find on the top part of your bill.
However, if you are not an account holder, or are trying to transfer a relative’s landline, you will need to reset the PIN. Finding a bill would be your best option, since both the PIN number and the Account Number are on it. If you do not have the bill, you will need to verify your identity with a Frontier Communications Customer Service representative by dialing 1 (800) 921-8101.
Frontier call forwarding is not a free feature that comes with Frontier Communications digital phone plans. Call forwarding is only available if you purchase Frontier’s optional Feature Pack.
Once you have purchased this package, you will have fourteen calling features, of which the following are your call forwarding options:
You can activate or deactivate any of the four call forwarding options by following the instructions below.
To deactivate all call forwarding, dial *73 on your handset.
To deactivate, dial *91 and listen for a confirmation tone.
The activation and deactivation codes are different in Seneca Gorham and Rochester.
For selective call forwarding, simply dial *63 on your handset and follow voice instructions. Your deactivation code will be the same. This feature is not available in Seneca Gorham and Rochester.
This feature will allow you to forward unanswered calls only. To activate:
To deactivate, dial *93 and listen for a confirmation tone.
For residents of Seneca Gorham, your activation code will be *52, and deactivation code *53.
For residents of Rochester, your activation and deactivation codes are *44 and *45, respectively.
Now that we have detailed the how tos of Frontier’s call forwarding system, let’s discuss the common issues that arise when setting up call forwarding with Frontier.
Many people are reluctant to forward calls, worried that their cell phones will be bombarded with the telemarketers and robocalls they get on their landline.
Frontier does offer a few limited options to block unwanted calls, including:
However, these are only available if you buy the optional feature pack.
That means that many Frontier customers will continue to receive spam calls to their landline phones.
Putting aside the fact that call services like forwarding and blocking cost extra, Frontier is one of the more limited and expensive landline options.
Unlike other big phone service providers, Frontier communications does not provide coverage in every state, or even in a majority of states. Its most popular plan in California costs $66.99/month, in Connecticut $35.00/ month, and in Florida $44.99/month.
Add to that prices of any additional services, like call forwarding, and your bill can end up being quite steep.
If, at any point you wish to cancel your landline service with Frontier, you will no longer retain your call forwarding feature. It is a feature offered in association with your basic home phone plan and cannot be used separately. Simply put, no landline - no call forwarding.
However, Frontier Communications is not your only option, and it is certainly not the best! If you wish to have your calls forwarded to your current cell phone, or you would like your landline number to BECOME the number of a new cell phone, while simultaneously cutting your landline cord, you have two alternative methods available to you through Community Phone.
With Community Phone, you can cancel your landline subscription, keep your number, and save your money.
This option is not available through Frontier Communications.
Through Community Phone, you can forward all incoming calls from your landline to your existing cell phone while discontinuing your landline service.
Once call forwarding has been safely and effectively set up (which will NOT affect the calls you are already receiving on your cell phone), we will help you end your current landline subscription.
With this option, you will safeguard your contacts, save yourself from the need of learning a new number, and reduce your monthly phone bill, all the while keeping the number you are comfortable with.
Transferring your landline to a cell phone allows you to move your current landline number to a cell phone.
If you want to transfer your existing landline number to a new phone/cell phone, and then end your landline subscription, Community Phone can handle the entire process for you. The transfer plan will cost you only $20.00/month, or $29.00/month with a cell phone included.
Although options 2 and 3 may appear similar (in that you cut the cord in both), they are quite different.
Through option 2, you already own an existing cell phone number that you would like incoming calls from your landline forwarded to.
With option 3, you can use your current landline number as a new cell phone number. The added benefit of option 3 is you get to keep all your contacts, but you don’t need to remember multiple numbers.
If you have a cell phone you are familiar and comfortable with, forwarding your calls with option 2 makes the most sense.
If you want your landline number on a cell phone and don’t have a cell phone, option 3 is the way to go. Both of these Community Phone options will be much cheaper and easier than maintaining your current subscription with Frontier Communications.
For both options 2 & 3, you can call us at 1-888-582-4177, or email us at email@example.com and we will handle the entire process for you. All you need to do is:
You can check our Transfer or Forward plans here