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July 17, 2020

Frontier: How to Forward or Transfer Calls from Landline to Cell Phone

Call forwarding, or transferring your landline number to a cell phone, can be a convenient and cheaper way to receive calls to your home phone wherever you are.

As a customer of Frontier Communications, there are three ways to set up call forwarding:

  • Keep your landline phone, and forward calls from your landline to a cell phone
  • Get rid of your landline phone, and forward calls from your landline number to a cell phone
  • Transfer your landline number to a cell phone

With the first option, you’ll keep your landline and hence, the relationship with Frontier.

However, the second and third options allow you to cancel your landline contract, keep your number, and save money.

Let’s dive into each one.

Option 1: Call Forwarding

When setting up call forwarding, you can either call a Frontier Communications Customer Service Representative, or you can do it yourself.

In order to set up call forwarding through customer service, you will need your account number and PIN number, both of which you will find on the top part of your bill.

However, if you are not an account holder, or are trying to transfer a relative’s landline, you will need to reset the PIN. Finding a bill would be your best option, since both the PIN number and the Account Number are on it. If you do not have the bill, you will need to verify your identity with a Frontier Communications Customer Service representative by dialing 1 (800) 921-8101.

Frontier call forwarding options

Frontier call forwarding is not a free feature that comes with Frontier Communications digital phone plans. Call forwarding is only available if you purchase Frontier’s optional Feature Pack.

Once you have purchased this package, you will have fourteen calling features, of which the following are your call forwarding options:

  • Call forwarding - all calls
  • Selective call forwarding
  • Call forwarding - busy
  • Call forwarding - unanswered

You can activate or deactivate any of the four call forwarding options by following the instructions below.

How to set up call forwarding with Frontier

  1. Dial *72 on your handset.
  2. Wait for the dial tone and then enter the alternate number (with the area code) you wish all your calls forwarded to.
  3. Call Forwarding is activated when someone answers the number you dialed. If you receive a busy signal or no answer, hang up and repeat the first two steps within two minutes.
  4. You will hear a confirmation tone indicating that this feature has been activated.

To deactivate all call forwarding, dial *73 on your handset.

Call Forward Busy

  1. Dial *90.
  2. Wait for a special special dial tone, then enter the number you want your calls forwarded to.
  3. Press the pound key and hang up.

To deactivate, dial *91 and listen for a confirmation tone.

The activation and deactivation codes are different in Seneca Gorham and Rochester.

  • For the former, your activation code is *50, and deactivation code *51.
  • For the latter, *48 will serve as the activation code for call forwarding - busy, and *49 as the deactivation code.

Selective Call Forwarding

For selective call forwarding, simply dial *63 on your handset and follow voice instructions. Your deactivation code will be the same. This feature is not available in Seneca Gorham and Rochester.

Call Forward Unanswered/No Answer

This feature will allow you to forward unanswered calls only. To activate:

  1. Dial *92 on your digital phone.
  2. Wait for the special tone, then enter the number of times you want your phone to ring before forwarding incoming calls.
  3. Dial the number you want your calls forwarded to. Call forwarding will be activated when someone answers the number you just entered.
  4. If no one answers/call is busy, hang up and repeat the first three steps within two minutes.
  5. Wait to hear a confirmation tone indicating call forwarding has been activated.

To deactivate, dial *93 and listen for a confirmation tone.

For residents of Seneca Gorham, your activation code will be *52, and deactivation code *53.

For residents of Rochester, your activation and deactivation codes are *44 and *45, respectively.

Drawbacks to Frontier call forwarding

Now that we have detailed the how tos of Frontier’s call forwarding system, let’s discuss the common issues that arise when setting up call forwarding with Frontier.

Call Blocking Services

Many people are reluctant to forward calls, worried that their cell phones will be bombarded with the telemarketers and robocalls they get on their landline.

Frontier does offer a few limited options to block unwanted calls, including:

  • Selective call rejection/call blocking
  • Anonymous call rejection
  • Call acceptance

However, these are only available if you buy the optional feature pack.

That means that many Frontier customers will continue to receive spam calls to their landline phones.

Steep Prices

Putting aside the fact that call services like forwarding and blocking cost extra, Frontier is one of the more limited and expensive landline options.

Unlike other big phone service providers, Frontier communications does not provide coverage in every state, or even in a majority of states. Its most popular plan in California costs $66.99/month, in Connecticut $35.00/ month, and in Florida $44.99/month.

Add to that prices of any additional services, like call forwarding, and your bill can end up being quite steep.

Retaining Call Forwarding

If, at any point you wish to cancel your landline service with Frontier, you will no longer retain your call forwarding feature. It is a feature offered in association with your basic home phone plan and cannot be used separately. Simply put, no landline - no call forwarding.

Alternatives to Frontier

However, Frontier Communications is not your only option, and it is certainly not the best! If you wish to have your calls forwarded to your current cell phone, or you would like your landline number to BECOME the number of a new cell phone, while simultaneously cutting your landline cord, you have two alternative methods available to you through Community Phone.

With Community Phone, you can cancel your landline subscription, keep your number, and save your money.

Forward All Calls to an Existing Cell Phone & Cut the Cord

This option is not available through Frontier Communications.

Through Community Phone, you can forward all incoming calls from your landline to your existing cell phone while discontinuing your landline service.

Once call forwarding has been safely and effectively set up (which will NOT affect the calls you are already receiving on your cell phone), we will help you end your current landline subscription.

With this option, you will safeguard your contacts, save yourself from the need of learning a new number, and reduce your monthly phone bill, all the while keeping the number you are comfortable with.

Transfer Your Landline Number A Cell Phone

Transferring your landline to a cell phone allows you to move your current landline number to a cell phone.

If you want to transfer your existing landline number to a new phone/cell phone, and then end your landline subscription, Community Phone can handle the entire process for you. The transfer plan will cost you only $20.00/month, or $29.00/month with a cell phone included.

Although options 2 and 3 may appear similar (in that you cut the cord in both), they are quite different.

Through option 2, you already own an existing cell phone number that you would like incoming calls from your landline forwarded to.

With option 3, you can use your current landline number as a new cell phone number. The added benefit of option 3 is you get to keep all your contacts, but you don’t need to remember multiple numbers.

If you have a cell phone you are familiar and comfortable with, forwarding your calls with option 2 makes the most sense.

If you want your landline number on a cell phone and don’t have a cell phone, option 3 is the way to go. Both of these Community Phone options will be much cheaper and easier than maintaining your current subscription with Frontier Communications.

For both options 2 & 3, you can call us at 1-888-582-4177, or email us at help@communityphone.org and we will handle the entire process for you. All you need to do is:

  1. Input your number here https://communityphone.org/pages/landline-transfer and see if your existing landline number is eligible for the Forwarding or Transferring processes.
  2. If your number is eligible, you can apply for a Transfer or Forward plan.

You can check our Transfer or Forward plans here

Get your landline service today

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We are launching here soon. Please email us at help@communityphone.org or call us at 888-582-4177 if you would like us to come to you sooner.