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Call forwarding, or transferring your landline number to a cell phone, can be a convenient and cheaper way to receive calls to your home phone wherever you are.
As a customer of AT&T, there are three ways to set up call forwarding without losing your number:
With the first option, you’ll keep your landline and hence, the relationship with AT&T.
However, the second two options allow you to cancel your landline contract, keep your number, and save money.
Additionally, forwarding calls with AT&T can be expensive, complicated, and time-consuming.
You can continue to make and receive calls from your landline number while significantly reducing your monthly bill with Community Phone's landline transferring service.
To see if your landline number is eligible for this service, simply fill in the form below. Or, if you want us - an alternative nationwide landline carrier - to do all the work for you, you can reach us by phone at 866-512-6261.
Otherwise, keep reading to find out how you can set up AT&T call forwarding: we've made things a bit easier for you by collecting all of this information — some of which cannot be found on AT&T's website — in one place.
Regardless of the type of landline you have, whether a traditional home phone, a wall phone, or the AT&T Prepaid Wireless Home Phone, you can easily set up call forwarding yourself.
If you have a traditional home phone, you can activate All Call Forwarding. If you have a digital home phone, you have three additional options to choose from: Busy Call Forwarding, No Answer Call Forwarding, and Safe Call Forwarding.
To set up call forwarding, you can either call an AT&T Customer Service Representative, or you can do it yourself by following the detailed instructions in this article.
In order to set up call forwarding through customer service, you will need your Account and PIN numbers.
You’ll find your account number in the upper right hand corner of your bill as is displayed in the picture below:
You won't be able to find your PIN (also known as your online passcode) on any bill or invoice. It is given to you by AT&T and is usually pre-selected. If you’ve forgotten and/or misplaced your PIN, you can reset it yourself.
To do this, go to your myAT&T login page. Click on Forgot PIN / Password. Now enter your wireless number and choose “Request Online Password” or “Request 4-Digit PIN”, and select the option “Send PIN / Password”.
AT&T will send a text with the temporary info. If you have an AT&T Wireless Home Phone, you will receive a call with your info. Enter your temporary info and select “Continue”, and follow the prompts to create a new online password or 4-digit PIN.
You can also call 800-331-0500 from your AT&T wireless home phone, or 800-288-2020 from your AT&T home phone and talk to a customer service representative to help you reset your PIN. You have the option of visiting the nearest AT&T store as well.
You can activate or deactivate AT&T call forwarding on you home phone by inputting the following codes:
This feature allows you to have all incoming calls ring at an alternate number of your choosing.
To activate All Call Forwarding with AT&T:
To deactivate, simply dial *73#.
This feature allows you to forward all incoming calls to another number when your line is busy. Your calls will be forwarded to voicemail if the call goes unanswered.
To activate busy call forwarding with AT&T:
To deactivate, dial *91#.
This feature allows you to send missed calls to voicemail or another phone number.
To activate no answer call forwarding for AT&t:
To turn it off, or to deactivate the feature, dial *93#.
This feature lets you forward incoming calls to voicemail or another number in the event of a service disruption, such as a network or power outage.
To activate safe call forwarding with AT&T:
To turn it off, dial *373#.
Now that we have detailed the how tos of AT&T’s call forwarding system, let’s discuss the common issues that arise when setting up call forwarding with AT&T.
Many people are reluctant to forward calls, worried that their cell phones will be bombarded with the telemarketers and robocalls they get on their landline.
AT&T offers spam and robocall protection to you when you set up call forwarding on your phone with features like call rejection and call block/screening.
Keep in mind these features will be available for free through certain home phone plans and with charge for others. They also cannot block all (or even most) unwanted calls from your landline.
If you do have these features, here is how to set them up:
This feature blocks callers who hide their name and number from your caller ID.
To turn this feature on dial *77#.
You will hear an announcement informing you that the feature has been activated. To turn it off, dial *87#.
Call Block (or Call Screening) allows you to block calls from up to 10 phone numbers within your local calling area for a monthly rate. It is not a free feature that comes with your monthly plan.
To turn it on press *60 on your home phone. If prompted, press 3 to turn the feature on.
To turn this feature off, dial *80 on your home phone. If prompted, press 3 to turn the feature off.
If you have a digital phone, you can block individual unwanted inbound calls by dialing *61. You can prevent calls from up to 100 numbers. To cancel this feature, dial *80.
Although you get some calling features with AT&T, a lot of these calling features depend on the type of home phone plan you have and which state you live in.
The pricing may vary too, depending on where you live and what services you’ve purchased from AT&T. The standard price for just the landline service with unlimited minutes is $26.99.
Adding a monthly subscription of internet (1000 Mbps) brings the price to a whopping $89.99/month. Add to that TV, it’s $99.98/month.
The more (or different) services you add, the higher the price goes.
If, at any point you wish to cancel your landline service with AT&T, you will no longer retain your call forwarding feature. It is a feature offered in association with your basic home phone plan and cannot be used separately. Simply put, no landline - no call forwarding.
This option is not available through AT&T.
Through Community Phone, you can forward all incoming calls from your landline to your existing cell phone while discontinuing your landline service.
Once call forwarding has been safely and effectively set up (which will NOT affect the calls you are already receiving on your cell phone), we will help you end your current landline subscription.
With this option, you will safeguard your contacts, save yourself from the need of learning a new number, and reduce your monthly phone bill, all the while keeping the number you are comfortable with.
Transferring your landline to a cell phone allows you to move your current landline number to a cell phone.
If you want to transfer your existing landline number to a new phone/cell phone, and then end your landline subscription, Community Phone can handle the entire process for you. The transfer plan will cost you only $20.00/month, or $29.00/month with a cell phone included.
Although Options 2 and 3 may appear similar (in that you cut the cord in both), they are quite different.
Through Option 2, you already own an existing cell phone number that you would like incoming calls from your landline forwarded to.
With option 3, you can use your current landline number as a new cell phone number. The added benefit of Option 3 is you get to keep all your contacts, but you don’t need to remember multiple numbers.
If you have a cell phone you are familiar and comfortable with, forwarding your calls with option 2 makes the most sense.
If you want your landline number on a cell phone and don’t have a cell phone, Option 3 is the way to go. Both of these Community Phone options will be much cheaper and easier than maintaining your current subscription with AT&T.
For both Options 2 & 3, you can call us at 1-888-582-4177, or email us at help@communityphone.org and we will handle the entire process for you. All you need to do is:
You can check our Transfer or Forward plans here.
