Customer stories

Rain or shine, day or night, Alford’s phone finally works exactly the way it should.

“I use my phone to call my son. I use my phone to call my wife.” — Alford Williams

Alford, Community Phone customer

His phone went quiet every time it rained, and rang too often when it shouldn’t have.

For Alford, the phone has always been about the people on the other end of the line: his son, his wife, the calls that mattered. But his old service had a habit of failing him at the worst moments. Every time it rained, the line went dead. No dial tone, no signal, nothing to do but wait it out. On top of the outages, he was getting hit with a steady stream of spam calls all day, so much so that answering the phone became a chore.

“Every time it rained, we always had problems with the phone. No dial tone, nothing.”

— Alford

Community Phone sent a postcard. Alford called back.

When a postcard from Community Phone showed up, Alford was curious and called the number on it. Soon after, the Base arrived, and the setup surprised him. Instead of running through a cable line like his old service, it just plugged straight into a wall outlet. He kept the same phone number he’d had for nearly twenty years, so nothing about how his son or his wife reached him had to change. And the line has been steady ever since, no dropped calls, no dead air.

“You don’t have to worry about dropped calls. The person you called sounds like they’re in the same room with you. The voice is that clear.”

— Alford
Alford, Community Phone customer

Now, the only calls that get through are the ones he wants.

Callers to Alford’s house now have to confirm they’re human before their calls go through, and the spam calls that used to interrupt his sleep have stopped for good. When he’s away from home, his calls forward straight to his cell phone, so he never misses important calls.

“You can sleep at night and not worry about getting up to answer the phone.”

— Alford

What Alford loves

  • Dependable, rain or shine

    No more dropped calls or dead lines during storms.

  • He kept his number

    Twenty years running, his number stays the same.

  • No more scam calls

    A human-verification step stops them before they connect.

“The quality of my life has changed on account of Community Phone. They are honest, trustworthy. They make you feel like family. I wish I had it a long time ago, but I’m glad I have it now.”

— Alford

Chances are, we’re already in your area.

Community Phone works across all 50 states — and we’re adding coverage every week. Check what’s available at your address in a few seconds.