How Climate Heating & Cooling Makes Sure Every Customer Gets A Callback Thanks to Community Phone
“With Community Phone, it’s been great. I wouldn’t change anything.”
Their Setup
Climate Heating & Cooling is a family-owned HVAC business in Gahanna, Ohio and the surrounding area. Their teams respond to emergency calls and larger jobs, so every call counts.
- Each call is worth up to
$300 - Favorite Features:
Call History in the app and
Call Forwarding - 1 Number
4 Team Members
How Their Experience Changed With Community Phone
Before Community Phone
Climate Heating & Cooling was using Spectrum. When they moved offices, Spectrum could not support their new location. But that was just the beginning of the headache.
Unreliable Coverage
When Climate moved to a more rural location, Spectrum promised they had coverage there. Sadly, once they moved, their phones went down. “We were over a month with them disputing back and forth because they couldn’t provide us service,” said the office manager from Climate.
Poor Customer Support
According to Climate, the Spectrum customer support department provided an inconsistent support experience. She says, “they were not good at troubleshooting and problem solving when it comes to anything outside of their perfect working wheelhouse.”
Inflated Prices
Once they started looking for a new provider, they discovered the prices at Spectrum, “were outlandish.”
With Community Phone
Climate Heating & Cooling uses 1 business number across their 4 team members.
Reliable Calling
Customers call Climate in emergencies. They need to be able to answer, especially in peak HVAC season. With Community Phone, their calls are reliable thanks to our nationwide cellular network. According to the Climate office manager, “It’s been great.” Learn more about our hardware
Features That Ensure No Customer Is Forgotten
Climate enjoys the call history in the Community Phone app, where they can reply to any missed calls. The call forwarding feature makes sure that their on-call team gets calls after hours. Learn more
Advanced Features
“I like the transcripts. When we get up in the morning and turn the computers on, I check to see if there were any phone calls, then I read the transcripts… I appreciate that.” Learn more
Why They Switched to Community Phone
“We had to have the coverage, so obviously coverage was first and foremost factor in our decision to join Community Phone, but then once you disclosed your pricing to me, it was obviously pricing as well.”
