Effective communication, a vital part of every organization, can be substantially improved by a feature-rich phone system. Nowadays in beauty salons, the majority of their business is now conducted over the phone.
The telephone plays a crucial role in the hair salon industry, communicating with customers, scheduling appointments, and facilitating staff communication. Investing in the salon phone system will bring you closer to your customers and increase your business profits.
Here's a guide to the best phone systems for hair salons, chosen for simplicity, reliability, and customer experience.
1. RingCentral
Best for: Salons expanding to multiple locations
RingCentral combines voice, SMS, video, and team messaging into one platform. If you run several salons or plan to open new ones soon, RingCentral makes it easier to stay organized across the board.
Pros: Multiple extensions, mobile app, voicemail-to-text.
Cons: Overkill for single-location salons.
2. Community Phone
Best for: Independent salons wanting simplicity and reliability
Community Phone offers a straightforward phone service that fits salons perfectly. It’s built for businesses that need dependable voice communication without a tangle of apps or complicated setups. One of the big advantages is their no-internet landline option—meaning your salon stays reachable even if your Wi-Fi goes down.
Their quick setup process and responsive customer service also mean you won’t waste time on technical headaches. In a business where every call could mean a booked appointment, having a stable, crystal-clear phone line matters.
Pros: Reliable voice service, no internet required for landlines, fast and friendly support.
Cons: Focused on voice; does not bundle SMS marketing or CRM tools.
3. Nextiva
Best for: Salons looking to track customer communication
Nextiva blends phone service with simple CRM features, helping you track customer calls and history—ideal if you like to personalize client service with reminders or loyalty perks.
Pros: Strong call quality, basic CRM features, scalable.
Cons: Premium features add to cost.
4. Ooma Office
Best for: Budget-friendly salons
Ooma Office provides essential VoIP services at an affordable price. You get features like a virtual receptionist, voicemail, and call forwarding without needing heavy tech knowledge.
Pros: Cost-effective, user-friendly, good mobile app.
Cons: Limited advanced integrations.
5. 8x8
Best for: Salons with international clients
If your salon serves tourists or a multilingual clientele, 8x8’s international features and multilingual support can make a real difference.
Pros: Secure, supports international calling, flexible plans.
Cons: Setup can take longer compared to simpler options.
Final Thoughts
For hair salons, the right phone system isn't just a tool—it's a bridge between you and your clients. Community Phone stands out for independent salons that value reliability and speed without adding unnecessary tech layers.
A missed call shouldn't mean a missed opportunity. Choose a system that keeps your salon reachable, professional, and ready for growth.
FAQ
What phone system is easiest for salon staff to manage?
Community Phone and Ooma Office offer very simple setups perfect for busy salons.
Can salons use a landline without an internet connection?
Yes, Community Phone provides landline services that don't depend on Wi-Fi, ensuring you stay connected at all times.
Which phone system is best for salons with multiple branches?
RingCentral provides tools for multi-location management.
Is it worth having voicemail-to-text in a salon?
Yes, features like voicemail-to-text (offered by RingCentral and Nextiva) help busy stylists and front desk staff respond faster.
