Blog/How To Port A Phone Number Away From Xfinity

How To Port A Phone Number Away From Xfinity

How To Port A Phone Number Away From Xfinity

Bundling mobile service with Xfinity Internet, extreme customer apathy, fine print, and hidden charges have made several Xfinity mobile customers switch service providers. If you are an Xfinity Comcast customer looking for cheaper and affordable wireless plans, read on to learn about the best alternative.

This article covers how you can port your number away from Xfinity Comcast and why Community Phone is the best wireless alternative.

Can You Port A Number Away From Xfinity?

Yes. Porting your number away from Xfinity Comcast is easy when you follow this step-by-step guide. Read on!

  1. Zero in on a new provider
  2. Generate a PIN from your Xfinity account
  3. Share the information with your new provider
  4. Cancel service with Xfinity Comcast once the new provider ports your number successfully.

Note: Telecarriers cannot port deactivated numbers. For a hassle-free port, pay all the dues you have with Xfinity to ensure they do not cancel or deactivate your number.

How To Port Your Xfinity Mobile Number to Community Phone

You can switch your Xfinity mobile number to Community Phone through their hand-held porting process in 3-5 business days without disrupting service. Follow these steps to port your active number:

1. Contact Community Phone

Call their customer care at 866-271-7804. Inform the rep that you would like to port your number. A dedicated representative will be assigned to help you with your porting process.

2. Check for Coverage

Your rep will check your area to ensure Community Phone has coverage before you sign up with them.

3. Sign up with Community Phone.

Once the rep confirms coverage, choose a plan that suits your needs and complete the signup process with Community Phone.

4. Authorize Porting

Once the rep confirms coverage, you can share the necessary information to port your number. Community Phone will need:

  1. The phone number you want to port
  2. Your name as it is with Straight Talk
  3. Account number from the company
  4. PIN from Xfinity
  5. The billing address Straight Talk has on file for you
  6. A letter of authorization

5. Generating Xfinity PIN

Follow this process to generate an Xfinity PIN

  1. Sign in to your Xfinity Mobile account
  2. Click on the Devices tab.
  3. Select the device associated with the phone number you want to transfer to a new carrier.
  4. Scroll down the page to Transfer your number, and cancel this line.
  5. Select Learn More.
  6. You will receive a text message on your phone with a PIN.

6. Contact Xfinity

Contact Xfinity and request your number to be ported to Community Phone.

7. Ready Your Devices for the Port.

Unlock your phone if you want to use it with Community Phone.

8. Wait For Porting to Complete.

Your dedicated rep will keep you updated on the porting status and any challenges during the process. Alternatively, you can check the status by logging into your Community Phone user account on

An image of Community Phone dashboard

An image of Community Phone number transfer status page

Read More here: How Long Does It Take to Port a Number?

9. Verify Whether Your Number is Active

Once Community Phone has completed porting, test your phone to check if you can make and receive calls. Contact customer care if you have challenges.****

10. Cancel Service With Xfinity

After verifying activation of Community Phone service is active, you can call Xfinity and cancel your service.

Why Should You Port to Community Phone?

Community Phone is the best wireless phone service in the US, providing reliability and excellent voice quality. The company provides reliable cell phone, wireless landline, and business phone services at a low cost.

Community Phone is the best cellular service for you, with fantastic features like call routing, history, and spam call blocking. The company has partnered with nationwide carriers to provide coverage to 99% of the US, including rural areas. Experience excellent call quality and uninterrupted service when your

Community Phone service switches seamlessly between 4G LTE and 5G, whichever is most robust.

Enjoy unlimited calls and texts with basic cell plans starting at $29, or pick from their other plans that include data to suit your needs. If you are an existing Community Phone landline customer, the company offers exciting discounts and bundles to help you economically manage more than one line. Read on to learn more!

What Makes Community Phone Better than Xfinity Mobile?

1. No Bundling

Xfinity bundles its mobile service with Xfinity internet. You may pay additional line charges to utilize wireless services if you do not maintain their internet service.

Community Phone does not bundle its wireless services with any other service you do not need. The company boasts transparent billing and no hidden charges, assuring you that you pay what you signed up for.

2. World-Class Support

Xfinity customers have complained and taken to several forums to express their displeasure on how badly the company has treated them. Some customers have been so displeased that they switched services despite paying the penalty to cancel their contracts.

Community Phone customers are happy with the US-based world-class support and wait time of less than a minute to reach support. You can contact Community Phone via chat, email, or phone, and the reps will be happy to assist you.

3. No Hidden Charges

Xfinity has several hidden charges, as several customers claim. The company bills customers $15 for every additional GB of data they use above their cap and do not refund customers for the unused data.

Community Phone has no hidden charges and has data plans to suit your needs. The company boasts transparent billing, and several customers are happy as they have not had to pay anything above what they signed up for. Talk to Community Phone cell phone specialists to learn more!

Outstanding Community Phone Wireless Features

Get reliable phone service and fantastic features at affordable prices with Community Phone. Here are some features that give you the best value for your money.

Spam Call Blocking

68.4 million Americans were victims of phone scams in 2022, a 23% increase from 2021. Manual call blocking is no longer effective due to scammers' persistent attacks. According to reports, con artists have discovered a technique to get around the STIR/SHAKEN regulations that the government has implemented for customer safety. You need a spam blocker to block unwanted calls before your phone rings.

Get the Community Phone spam-blocker, your one-stop solution to barring unwanted and unlawful calls from ringing your phone. The spam blocker challenges robocalls and blocks them before the call can ring your phone, ensuring protection against spam.

An image of Community Phone robocall blocking process

The "Safelist," a new Community Phone feature, allows you to list the numbers you want to accept calls from. Your phone will ring to let calls from these numbers through and block all others before the phone rings. You can update your allowed list anytime to add or delete numbers, or Community Phone specialists will be happy to assist you.

Studies report that several people miss legitimate calls fearing spam. Understanding the need to balance robust spam protection and legitimate calls, Community Phone is launching another iteration of the Safelist soon.

This feature will allow you to accept calls from numbers you want and route the rest to voicemail. Since Community Phone will not block other numbers, you can check your voice messages and respond to the ones you deem necessary.

The soon-to-be-launched "blocklist" is an aggressive spam blocker that blocks over 6 million spam calls based on an ever-growing database of spam numbers and a spam score. You can actively contribute to this database by adding a spam number to protect yourself and other Community Phone customers from scams and fraud.

An image of Community Phone spam call blocker features

Talk to Community Phone specialists to learn more!

Call Routing

This premium Community Phone feature lets you get the most out of your second number. If you use the second number for business, you can program it with a dial menu complete with call routing, custom greetings, and voicemail.

Ring several phones at once or use an automatic call distributor to accommodate your unique personal and business needs.

Simultaneous Ring

Program several numbers to ring simultaneously to alert you of an incoming call. This way, any available person can answer the call.

For example: If your and your spouse’s or sibling’s numbers are programmed to ring simultaneously, both phones will ring when there is an incoming call, letting the available person answer the call.

If you are a business that would like to be available 24/7 for your customers, you can opt for this feature. Enhance your reputation and increase customer goodwill by having multiple numbers - your second cell number, your business landline, your landline, and a colleague’s phone ring simultaneously. You or anyone available can answer the call minimizing hold time for your customer.

This feature has no limit; you can add as many numbers as you want to satisfy your needs.

You can also set the business hours message as a greeting, allowing customers calling after hours to leave a voicemail for you, helping you maintain a work-life balance. The options are endless!

An image of Community Phone landline simultaneous ringing feature

Talk to a Community Phone Business specialist to learn more!

Ring a Second Number

This feature can also serve as conditional forwarding for remote or work-from-home employees who juggle work and home. Your second cell number can be a forwarding number from your landline when you are away from your desk and cannot answer calls on your landline.

If you are a business, you can use the automatic call distributor available with this feature to route calls evenly and sequentially among a group of numbers.

You can show your customers you appreciate their time and value their business by routing repeat callers to the same number. This feature saves your customers the hassle of repeating information and allows the reps to build a lasting relationship with the customer.

An image of Community Phone round-robin call feature

Call History

Enable the call history feature and access information on incoming and outgoing calls, the name of the caller, the extension number dialed, and the time and duration of the call.

You can use this feature to

  1. Return missed calls from known contacts
  2. Store legitimate contacts
  3. Check caller information against known contacts
  4. Send a message or
  5. Block spam numbers

An image of Community Phone Call history feature

Benefits of Choosing Community Phone

Here are some benefits when you join the Community Phone family:

Unlimited Talk: Stay in touch with loved ones with the unlimited talk option. Collaborate effectively with team members and colleagues without worrying about unreliable call apps and internet bandwidth.
If you are a business, you can use unlimited calling to stay in touch with your team, employees, or customers without fearing a massive long-distance bill.

Unlimited Text: 60% of Americans now prefer texting to avoid phone calls out of fear of scams. Utilize the unlimited text option to stay in touch with loved ones to ensure they get all the benefits of communication and social interaction.

Launch marketing campaigns, share offers and discounts, and stay connected with customers, employees, and team members during emergencies with the unlimited text feature.

5G or 4G LTE: Your Community Phone cell service will switch between 5G and 4G LTE seamlessly, depending on whichever is the strongest in your area.

International Calls: You can make international calls to 229 countries from your Community Phone cell at competitive and affordable rates.


Why is my number not eligible for porting?

Your number may not be eligible for porting if you recently ported in or out in the last 30 days. You must wait until the 30 days are up to initiate the next one. Your existing number must also be active with your old service provider. If your old service provider has deactivated your number, the new carrier will not be able to port your number.


Community Phone offers more reliable coverage and better customer service than Xfinity. The company also provides 24/7 support with knowledgeable staff who can answer any questions or concerns. With affordable plans, no hidden fees, or expensive contracts, Community Phone is the best choice for people looking for an economical and reliable cell phone service.

Upgrade your landline service today
Check your address for coverage