Blog/How to Cancel Suddenlink Landline Service

How to Cancel Suddenlink Landline Service

How to Cancel Suddenlink Landline Service

The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. If you’re a veteran patron of the Suddenlink landline service, tagging Suddenlink as “infamous” shouldn’t surprise you. The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brand’s reputation.

Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. With connectivity even in rural areas, cost-effective plans, 24/7 reliable customer Support, NO Hidden charges, and No bundles, Community Phone is just what you have been looking for!

Community Phone’s landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone.

Download our brochure below to learn how to upgrade your landline for cheaper with Community Phone.

How To Cancel Suddenlink Service

Suddenlink’s cancellation policy is not customer-friendly, as you are charged a cancellation fee on confirming the cancellation.

However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. You could cancel service in two ways: online or on the phone.

How To Cancel Suddenlink Online in 2022

  1. Log into your Suddenlink account.
  2. Navigate and click on “Account Information.”
  3. Click on “Account Details”
  4. Click on “Terminate Account”

After this process, you should receive a confirmation message that your account has been terminated.

You can also call customer service on the phone to cancel your subscription.

How To Cancel Suddenlink Service On The Phone

  1. Contact Suddenlink’s customer service at +1-888-822-5151.
  2. Follow the IVR prompts to reach a customer service representative.
  3. State your reason for termination of service.
  4. Provide the relevant account information (your account number and PIN)
  5. Get your disconnection confirmation email.

Reasons For Cancelling Suddenlink

Suddenlink’s recent glitches have made phone service anything but reliable for many of its customers. Some of the reasons why customers want to cancel Suddenlink services are:

1. Price Hike

Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users.

Review: Charging for Services not Needed

"They are supposed to charge me only for the internet, but they are charging me for TV programs which I don't want. Watch out for auto pay, and you will see all kinds of charges. These extra charges are especially difficult for limited-income people."

Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. Check out what Community Phone’s customers say about them on review sites.

Review: Affordable and Transparent Service

"I needed a new landline since sprint no longer supported landline service. I called around to different companies, and they were too expensive. Thank God I come across community phone service. Their service is very affordable, and the transition was quick. And I only pay what I was told I would. Thanks again, Community Phone!"

2. Unreliable Connectivity

Suddenlink uses VoIP to provide phone service. Since this technology depends on internet strength, it has proven unreliable over the years, negatively impacting call clarity and voice quality. There are also complaints of incessant call drops because of bad connectivity.

Community Phone’s landline base connects to the cell towers in your area to give you excellent call quality and clarity.

3. Unhelpful Customer Support

Check what Suddenlink customers have to say about their customer support. (Review from Trustpilot)

Review: Worst Customer Service Ever!

"This company has THE worst customer service ever. If you can get past the auto answer guy to speak to a representative, that representative will read verbatim from a script. They even repeat the script back if you question why? Very cold. "Oh well, kind of attitude"."

Check what Community Phone customers have to say about their service.

Review: Excellent Customer Service

"Excellent customer service, patient, and respectful, answered all my questions. I would recommend the service to others without hesitation."

**Benefits of Choosing Community Phone **

Community Phone Landline

Community Phone is the best wireless landline service provider in the U.S. Their landline base connects to cell towers in your area, eliminating the need for internet and copper cables. Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. Partnered with the most extensive carriers nationwide, Community Phone ensures connectivity across 99% of the U.S, including rural areas.

Community Phone’s Wireless Landline Service Vs. Suddenlink

Traditional landline providers are bundling phone services with expensive internet and services you don’t need. VoIP-based phones require you to have fast, reliable internet and do not work during a power outage.

Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections.

1. Reliability

Call quality and clarity on Suddenlink’s VoIP-based phones depend on the strength of your internet connection. Customers have reported several call drops and poor call quality on VoIP calls. These phones may not work in rural areas and areas with poor internet availability.

Community Phone’s landline base connects to cell towers in your area. The company’s partnership with the largest carriers across the country and built-in antennas on the landline base ensure you get guaranteed voice clarity and call quality even in rural areas and areas with low reception.

2. Cost-effective Plans

Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases.

Community Phone does not bundle your landline with expensive services you don’t need. You pay for what you get. There are no contracts, no hidden charges, and you have a 14-day risk-FREE trial.

3. 24/7 Reliable Customer Support

Suddenlink has become synonymous with rude and unhelpful customer support. (Add a review)

Community Phone’s reliable customer support is available 24/7 to answer any query or help you with issues patiently.

4. Safety And Security

The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack.

VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet.

5. Power Outage

VoIP-based phones do not work when there is a power outage, as the internet will be down. Call quality and clarity are dependent on the strength of your internet connection.

Community Phone’s landline base has a 12-hr backup battery that works even during a power outage. Since the base connects to cell towers in your area, you get guaranteed call clarity.

How To Keep Your Number With Community Phone

If you would like to keep your existing number when switching to Community Phone, please follow these steps:

1. Request Suddenlink to port your current number to Community Phone.

2. Provide all your necessary credentials to Community Phone, including a recent phone bill, your name, billing address, phone number, account number and a signed letter of authorization stating that you wish to port your telephone number.

3. Sign up with Community Phone.

4. Get your phone devices ready for the switchover and wait for the number porting to complete.

5. Once the number has been ported, Cancel your old plan with Suddenlink.

6. Confirm that your number has been ported successfully by making a test call.

Frequently Asked Questions (FAQs)

How Much Is The Cancellation Fee For Suddenlink?

You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges.

How Long Does Suddenlink Take To Disconnect?

After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected.

How Do You Return Suddenlink Equipment?

After termination, you can return the Suddenlink equipment through this process:

1. Prepare your shipment.

Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box.

2. Attach a label to the box

3. Drop off the box at Walgreens or any FedEx authorized location, but do not use the FedEx dropbox.


Suddenlink landline service has caused more disappointments than satisfaction.

It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts.

Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment.

Upgrade your landline service today
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