Customer stories
Tammy no longer worries that a stranger’s call could cost her mother everything.
“If you don’t know my mother, don’t call her. That’s where we’re at.” — Tammy R.
Customer stories
“If you don’t know my mother, don’t call her. That’s where we’re at.” — Tammy R.
Tammy’s mother is ninety-three and lives with dementia. Tammy, her only child, manages her mother’s care and finances from thousands of miles away. In the past year alone, scammers used her mother’s phone to get access to three credit cards and one Social Security check. A phone line that let anyone through wasn’t just inconvenient; it was the biggest risk in the house, and the worry was taxing. Since switching to Community Phone, Tammy can finally rest easy knowing her mother isn’t targeted by phone scams anymore.
Tammy had tried a hardware device with call-filtering built in, but it plugged into the wall the same way her mother’s old phone service did, so when the power went out, it stopped working too. Community Phone was different: the Base, the small device that connects to Community Phone’s network, keeps running through a power outage, and its Allowlist feature only lets approved numbers through — all visible in real time through the app, so Tammy could finally see exactly who was reaching her mother. That combination of reliability, control, and visibility was exactly what Tammy needed. Community Phone’s team kept her mother’s phone number, the one she’s had since 1963, and set up the whitelist so only approved callers could get through. Her mother kept the same phone she’s used for twenty years, and nothing about her daily routine had to change.
“Community Phone was Johnny-on-the-spot with the whole setup, especially the number port and the whitelist.”
— Tammy
Every call that isn’t from someone on the list gets marked as blocked before it reaches her mother. Tammy checks the app to see who’s called, how long they talked, and how her mother’s days are going — a window into her mother’s life that used to be a black box. She recently noticed a half-hour call with her cousin Steve, a heartwarming shift for a mother who grew up thinking long-distance calls cost too much to linger on. With Community Phone, her mother gets to talk with the people she loves — conversations Tammy says help keep her engaged and close, even from far away. Now the calls that reach her mother are the ones that should, and the rest never get through. Tammy has gone from being scared for her mother’s safety to relishing in the connection her mother gets to enjoy with the people who love her most — and her own anxiety has dropped right along with it.
“Social engagement is one of the key things that just keeps her going.”
— Tammy
Unknown numbers are blocked before they connect.
The same number she loves, sixty years running.
A backup battery means power outages don’t cut her off.
Call logs show who’s calling, how long they talk, and how she’s spending her day.
“I’m trying to take care of somebody from a distance and make sure they’re safe. It’s good to know who’s calling, how long they’re talking, and just restrict it to people you know are good guys.”
— Tammy
Community Phone works across all 50 states — and we’re adding coverage every week. Check what’s available at your address in a few seconds.