Customer stories
How Climate Heating & Cooling Ensures Every Callback
“With Community Phone, it’s been great. I wouldn’t change anything.” — Climate Heating & Cooling
Customer stories
“With Community Phone, it’s been great. I wouldn’t change anything.” — Climate Heating & Cooling
Climate Heating & Cooling is a family-owned HVAC business in Gahanna, Ohio. Emergency calls and larger jobs drive the business, and each ring can mean hundreds of dollars on the line. Four team members share one business number, and favorites like Call History and Call Forwarding help them stay on top of every callback — especially after hours.
When Climate moved to a more rural location, Spectrum said service would follow. Instead, phones went down and the team spent more than a month disputing bills while coverage still failed. Support struggled with anything outside a narrow script, and when they compared alternatives, Spectrum’s prices felt outlandish.
“We had to have the coverage, so obviously coverage was first and foremost factor in our decision to join Community Phone, but then once you disclosed your pricing to me, it was obviously pricing as well.”
— Climate Heating & Cooling
Community Phone’s nationwide cellular network keeps emergency lines up when customers need them most. Call history in the app makes it easy to return missed calls, call forwarding routes after-hours work to the on-call team, and voicemail transcripts let the office scan messages first thing in the morning — without waiting on flaky internet.
Cellular calling that stays up where their old provider couldn’t.
No customer forgotten after hours or during a busy season.
Less than $100 a month compared with outlandish bills.
“With Community Phone, it’s been great. I wouldn’t change anything.”
— Climate Heating & Cooling
Community Phone works across all 50 states — and we’re adding coverage every week. Check what’s available at your address in a few seconds.