Should you experience issues with your Community Phone, such as poor call quality, lack of a dial tone, static on the line, or challenges in making or receiving calls (e.g., getting a busy signal, calls diverting straight to voicemail, or absence of ringing), please proceed with the steps provided below in the sequence they are presented.

We have found that 50% of our customers can successfully resolve the most frequent issues by adhering to these guidelines.

Ensure you follow each step without skipping any.

1. Power Cycling Your Device
Power Cycling Your DeviceEnsure all indicator lights on the base unit display a green color, signifying proper function. To refresh your landline’s connection, power cycle the base unit by turning it off and then back on using the power switch.
Was this helpful?