Blog/Why Did I Get A Voicemail But No Missed Call?

Why Did I Get A Voicemail But No Missed Call?

Why Did I Get A Voicemail But No Missed Call?

Businesses must stay connected with their clients, colleagues, and customers to sustain the brand reputation. What happens when your business gets a voicemail but no missed call? If your calls go straight to voicemail without ringing, you could lose potential and existing customers, revenue, and goodwill.

This article will discuss why a call goes straight to voicemail without ringing and how to fix it.

Reasons Why Calls Are Going Straight to Voicemail

1. Your Cell Phone was in Use

Sometimes when your cell phone is in use - when you are on another call or streaming music, calls get sent to voicemail instead of showing up in the missed call list.

2. The Do Not Disturb Feature is ON

If you have enabled the Do Not Disturb (DND) feature on your phone, missed calls will not show, as the call would have gone to voicemail.

If you're expecting an important call and your phone is in DND mode, you may not receive the call at all.

3. Call Forwarding is On

When you turn on call forwarding, the feature will divert all incoming calls to voicemail. To avoid this issue, ensure you disable call forwarding to receive or miss calls.

4. Network Congestion

Missed calls may not show up when there is network congestion, or too many people are trying to reach you simultaneously. In such cases, it would be better to notify your service provider of the issue.

How to Fix

1. Remove Call Forwarding

If you're experiencing calls going to voicemail but no missed call issue and have call forwarding turned on, disabling this option may help solve the problem.

To disable call forwarding on an iPhone, go to:

  1. Open the Settings App.

  2. Click "Phone."

  3. Find "Call Forwarding" and then switch it off.

For Android devices, go to:

  1. The Phone application.

  2. Tap the Menu icon on the top right corner.

  3. Tap Settings.

  4. Tap Calls.

  5. Tap Call Forwarding.

  6. Select Turn Off.

2. Turn Off Do Not Disturb Feature

To turn off the do not disturb feature:

On iPhone:

  1. Go to Settings

  2. Focus

  3. Tap Do Not Disturb

On Android:

  1. Swipe down from the top of your screen.

  2. Then tap Do Not Disturb

3. Reset your Phone

If you've tried all of the above and your calls are still going straight to voicemail, you may need to reset your phone. This option will clear any software issues preventing calls from getting through.

4. Contact Customer Support

The last solution is to contact your network provider. Let them know that you're not receiving calls and that they go straight to voicemail. They can help identify the issue and find a resolution.

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Why do I get voicemails without calls?

There are a few reasons you might receive voicemails without corresponding missed calls. For example, your phone's Do Not Disturb mode could be ON, or you may have turned call forwarding on. Additionally, network congestion or phone use could contribute to this problem."

Can telemarketers leave voicemails?

No. If a telemarketer wants to use an automated system to make non-emergency calls to your mobile phone, they must first get your permission under the 1991 law.

Why are incoming calls not showing as missed?

Since your Do Not Disturb option is turned On, you do not see missed call notifications.


Community Phone service is an excellent choice for reliable, quality phone service. With affordable plans, fantastic calling features, no contracts or hidden charges, world-class support, and a 14-day FREE trial, Community Phone is your desired service.

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