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October 24, 2020

Is Verizon VoIP Your Best Option?

Verizon has long been one of the most well-known and trusted phone and internet network providers in the U.S.

Their relatively new Verizon Business Digital Voice solution builds on that trust and popularity. This service uses the increasingly popular cloud-based VoIP technology. Instead of relying on traditional copper wires to send your calls, VoIP technology converts your voice into a digital signal.

If you’re looking to upgrade your business’s tech, this probably sounds appealing. But is the Verizon VoIP service really the best option for your business?

In this blog post, we're going to review the advantages and disadvantages of Verizon's VoIP service and how it compares to what we see as a much better option.

Advantages of Verizon VoIP

Verizon’s VoIP service offers 45+ call management features, including things like an automated virtual receptionist, seamless call transfer between devices even as they’re in progress, and visual voicemail.  

All of those features and more are available for a relatively low cost of $35/month for up to 5 lines. All of their subscription plans also include unlimited nationwide calling.

Disadvantages of Verizon VoIP

The advantages of Verizon’s VoIP service are clear. But what are the disadvantages that hide in the small print and could be detrimental for your business? Here’s our take:

Difficult to set-up

Unless your team is particularly tech-savvy, Verizon Business Digital Voice will take some significant effort to set up correctly. Like most VoIP providers, they leave you to figure out how to complete time-consuming tasks like recording greetings, uploading them to the cloud, and retraining your employees to use all of the management features.

Expensive reliance on Internet

Like all VoIP phone systems, Verizon Business Digital Voice relies on an internet connection to function. That means you need to have a consistent, high-quality, and thus expensive internet connection for the service to work.

Hidden fees

While the monthly service cost may seem cheap, you’ll likely end up considering a few additional costs to use Verizon Business Digital Voice. For example, to have complete access to the 45+ call management features, you’ll need to either buy an IP Phone or an analog converter that Verizon offers at prices ranging from $85-$400 plus taxes per unit.

Limited customer support

Tech support that allows you to speak to someone when you need help also comes at an additional cost of $10/month. Unless you’re willing to pay those extra fees, you’ll need to search for solutions to your problems on their customer support webpage that only offers videos, articles, training sessions, and live chat with a representative.  

A Better Option

At Community Phone, you get all the benefits of Verizon VoIP — easy set-up, easy scaling — at equal or lower prices, without reliance on an internet connection, and with full mobility.

By not using a web-based interface, there is no learning curve with our phone system: your employees will be able to dial out from your business number on their phones from anywhere, just like they would place any call.

With 100% US-Based customer support, Community Phone is also available to take your questions over phone, email, or live-chat.

If you want to know more about our service, call our Business Division at (617)-466-6705, visit our business page, or check to see if your business landline number is eligible to be transferred with the form below.

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