Blog/Verizon Landline Not Working: 4 Common Issues and Solutions

Verizon Landline Not Working: 4 Common Issues and Solutions

Verizon Landline Not Working: 4 Common Issues and Solutions

If you are a Verizon customer, you may have experienced common issues with your landline, such as not having a dial tone, noise or static on calls, and the inability to receive or make calls.

This article provides information on common Verizon landline issues, how to fix them, and the best Verizon landline alternative.

Common Problems with Verizon Landline Phones & their Fixes

If your Verizon landline is not working correctly and you have the following problems, find the possible solutions below.

1. No Dial Tone

If you are not getting a dial tone on your Verizon phone, you can:

  1. Check if the phone is plugged into a power outlet if it needs power
  2. Check if the phone is plugged into the wall jack
  3. Check if the batteries are charged if your phone runs on battery

How to Fix?

  1. Disconnect the phone from the wall jack and power
  2. Check if the phone cord has been damaged
  3. Connect another working cord and check if you have a dial tone
  4. Try another phone.
  5. If the other cord works fine, replace the first one, as it may be faulty.
  6. If the other phone works fine, the instrument may be faulty and need replacement.

2. Noise or Static on Calls

Noise or static on calls could be due to faulty equipment or interference from other devices.

How to fix it?

  • If you have several devices, like a modem, fax, etc., plugged in on the same phone line, disconnect them one by one.
  • Listen for the static as you disconnect each device.
  • If the noise persists, try another cord without the splitter.
  • If it works fine, connect the devices and listen for static.
  • If you hear static after connecting a particular device like the fax machine, disconnect it, and find a different connection for the device.
  • If you hear static after unplugging all the devices, you can check your cord and phone instrument to eliminate them as causes.
  • Ensure you move devices like mobile phones that work on electromagnetic signals away from your landline, as they could cause static too.

3. Unable to receive Incoming Calls

If you have accidentally activated anonymous call rejection, call forwarding, do not disturb, or call block on your device, you will not be able to receive incoming calls. To continue receiving incoming calls, you must deactivate them.

How to fix it?

  • Make sure none of the four features is activated- Anonymous Call Rejection, Call Forwarding, Do Not Disturb, and Call Block.
  • Turn up the volume and ringer on your phone.
  • Call or have another user call your line to confirm your telephones are functioning correctly.

4. Unable to Make Outgoing Calls

If you cannot make calls, your device is malfunctioning, or you are dialing an invalid number.

How to fix it?

Try these solutions if you are unable to make calls:

  • Disconnect the phone from the wall jack
  • Try using a working phone to check if the jack is working.

In case the issue persists

  • Make sure the phone is on.
  • Make sure the volume is high.
  • Ensure that none of the buttons is stuck or not working by pressing each of them

If the call drops after a dial tone, check whether the network is too busy and try again later.

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The landline base comes with a 12-hour backup battery, allowing you to communicate during power outages and a user-friendly setup that doesn't require an IT expert.

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You can route customer calls to the correct department or person by programming your business phones to ring simultaneously or using an automatic distributor to ring a second number if the first one is busy.

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This feature enables startups to be available for their customers without listing their cell numbers in the public domain if they want to avoid investing in a landline.

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  • You can reach your leads and customers anywhere in the country with unlimited nationwide calling.
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Why is there no dial tone on my landline?

Following are the possible reasons why you don't have a dial tone.

  • Ensure your corded phone is connected securely to the wall phone jack if you don't hear a dial tone
  • Plug your cordless phone base into a power outlet
  • To test the phone jack, use another device
  • Testing the cord and the phone one by one to detect and replace the faulty one(s) may resolve the problem.

How do I get my Verizon landline fixed?

Try some home solutions or contact the company's Customer Support for assistance. Contact Verizon (copper or FiOS) landline repair at (800) 837-4966 if you have a problem with your landline.


This guide covers the most common Verizon Landline Phone issues and quick fixes.

Try Community Phone's landline service today and join their fight to keep the landline alive by experiencing the company's world-class care for its customers. Contact Community Phone today to learn how it can be the best Verizon alternative!

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