On April 1, 2022, AT&T will shut down their 3G network permanently as part of their move to 5G.
That means some phone models, including yours, will stop working.
To avoid disconnection from our network, you have a few options.
Buy a new AT&T cell phone
Any new AT&T cell phone will work with the transition to 5G. You can buy them online, or at any AT&T store.
When you have your new AT&T cell phone, all you have to do is move your SIM card from your old phone into the new one. That's it!
Buy a non-AT&T cell phone, and receive a new SIM card
If you do not want to buy an AT&T-specific phone, we will need to send you a SIM card.
In order to maintain service with a non-AT&T phone, you'll need to take 2 steps:
1. Email us at help@communityphone.org, or call us at 508-544-0810 to tell us the IMEI number of your new phone (you'll find the IMEI number on the box of the phone, or dial *#06# on your new phone)
2. Insert a new SIM card that we will send you in the mail
If you do need a new SIM card, we will be sending your SIM card to the address we have on file.
Please check your inbox for the specific address we will be sending to. If you did not receive an email from us, please call us at 508-544-0810 so we can confirm your address.
When you receive the SIM Card, please call us at 508-544-0810 so we can activate it. Once it's activated, you can insert it into your phone and your service will be uninterrupted.
That's all you need to do to keep your wireless service active with Community Phone.
Remember, we are here to help. If you have any questions or concerns, give us a call any time.
