Talk to a landline specialist
Sale 866-512-8541
August 12, 2020

How to Cancel My Xfinity Service

How to Cancel My Xfinity Service

Even the most stable, seemingly happy relationships can make a turn for the worse. This lesson of life is not necessarily an easy one, but neither should it be a cause for despair: they say it is better to have loved and lost, and we at Community Phone would only add that it is even better to have loved, lost, and loved again.  

We especially feel this way if you are considering a break up with your Xfinity phone, internet, or TV services. As much as change can feel difficult, it is oftentimes the better, even necessary, thing to do. You might be moving to a new place, looking for better coverage, seeking better prices, or hoping to find a more dedicated customer support team, one who can better meet your needs and put your interests and convenience first. Whatever the reason for the change, we’re here to make this process as easy as possible for you.

Toward that end, let’s walk through a few different ways you can go about canceling your Xfinity service before taking a look at how we can help make your transition to a new internet or phone plan that much easier.

Your Options

To cancel an Xfinity internet, TV, home, cell, or bundle plan, there are a number of options available to you. You can call Xfinity directly, visit your local Xfinity store, chat online using Xfinity’s chat service, or fill out a cancellation form. Then, come to Community Phone for better service. Here’s a more in-depth look at each.

Option 1: Call Xfinity

You can contact Xfinity directly and have them walk you through the process. Just call their main number (either 1-800-XFINITY or 1-800-COMCAST) and answer the menu saying that you want to cancel your Xfinity service. Once you get someone on the phone, make sure the representative that you are talking to is a part of the retention department, and, if they are not, it is usually easiest simply to ask to be transferred to someone who is.

Option 2: Visit a Store

If you are not in the mood to talk with someone over the phone, or would just find it more convenient to talk to someone in person, you can cancel Xfinity by visiting your local Xfinity store. To find the location nearest to you, check Xfinity’s store finder. You can book an appointment online or simply show up at the store.

Option 3: Chat Online

Another way to cancel Xfinity services is to chat online with an Xfinity representative. Simply follow this link to Xfinity’s chat service and click “Chat with an agent” to initiate the cancellation process.

Want to Keep Your Landline?

If you are canceling your Xfinity services because you are moving to a new location and are looking for a new service provider, that doesn’t mean you have to leave your landline number behind.

At Community Phone, we are more than happy to help you keep your landline number by moving it to a new or existing cell phone number. Click here to learn how. Our services allow you to keep your landline number at an affordable price with unlimited minutes, standard voicemail and Caller-Id, and 100% USA-based phone and email support.

There are two ways we can help you keep your landline number. You can either forward your landline number to a cell phone or pair of cell phones with existing numbers, or we can place your landline number on a new cell phone that doesn’t have an existing number.

To have us transfer your landline number to a new phone, you can check if your number is eligible by filling out our form, or simply give us a call at (855) 615-0667 between 10am-6pm Eastern.

Helping You Find a New Internet Service Provider

If your Xfinity plan bundled together phone and internet services, and you are now looking for a new internet provider, it can be hard to find the best quality, most affordable plan that meets your needs. Especially if you are moving to a new location, identifying the plan and provider that makes the most sense can be a hassle.
Here at Community Phone we are more than happy to assist you in the process of finding a new internet provider. Any one of our US-based customer support specialists can help you find the internet plan that best meets your needs.

Get your landline service today

Hooray! We have coverage in your area! 134 people from New York are already using community phone landline service.
We are launching here soon. Please email us at or call us at 888-582-4177 if you would like us to come to you sooner.