Can you imagine having a reliable landline service that works without the internet? Unfortunately, most carriers require you to have an internet connection, as some landlines work with VoIP (Voice-over-IP). Vonage's attraction is based on the addition of mobile applications that transform your cellphone into an extension that doesn't consume mobile minutes, making it appealing to smartphone users and landline enthusiasts.
However, there is an alternative to Vonage, namely Community Phone. Community Phone has Vonage-like services but without the need for an internet connection!
With affordable plans starting as low as $39/month, Community Phone’s landline service can save you hundreds of dollars on installation costs, setup, and maintenance. It is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone.
After scouring the internet for the most commonly reported problems with Vonage Service, we compiled a list of what customers complained about. Our results are a summary of TrustRadius and Vonage's community forum.
Customers struggle to speak to an actual human when they need technical support. Vonage's customer support also does not return calls when their customers require assistance, even after they have left a message on their answering machine. Online chat has created issues for many customers, as customer support does not resolve problems and instead marks the customers' issues as resolved. Billing support can only get determined with online chat support.
Some customers have complained about the interface lagging, creating a bad user experience. The slow interface of Vonage can disrupt your fast-paced business process.
Because Vonage relies on internet connectivity, customers have experienced connectivity issues. This has resulted in some customers disrupting their productivity and needing to restart their modem to find a connection. For example, after a storm, you may lose internet service or power in your area, which results in the landline being out of service. Once the power or internet service gets restored, you must follow a few steps to have connectivity again.
Customers have complained that some international numbers are blocked, and you need to request Vonage to unblock them. This problem can cause a headache for many business owners.
The transmission of satellite signals is inherently delayed. As a result, sound concerns might arise. In addition, weather and other environmental conditions might cause wireless Internet service interruptions, which can cause sound problems.